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Real Reviews From Verified Customers

Service Center Review Summary

5 star 1975 reviews 74%
4 star 390 reviews 15%
3 star 57 reviews 2%
2 star 123 reviews 5%
1 star 125 reviews 5%
Review Us
Andrea T.
5 out of 5
1/25/2017
Great service
Tyrone C.
5 out of 5
1/25/2017
They did a great job and thanks.
Ursula A.
5 out of 5
1/25/2017
Micheal was very polite and answered all my questions. He was unable to fix one of problem I mentioned, but everything went well.
Traci W.
5 out of 5
1/25/2017
Courteous professional team!
Jethro L.
5 out of 5
1/25/2017
Best there is.
Conlon H.
5 out of 5
1/22/2017
I would recommend them without hesitation.
Tammy M.
5 out of 5
1/22/2017
Always a Pleasant experience with Mike
Sherrill H.
5 out of 5
1/21/2017
Fast, efficient service. Appreciated the explanation about the "sound" I was hearing which I thought might be a brake problem.
Pamela W.
5 out of 5
1/21/2017
Mr. Michael Turner provides Exceptional customer service every time I my trunk in for service. He is very pleasant and always willing to work with you. Keep up the Exceptional customer service Mr. Turner and I will continue to support East West Lincoln. R/ Pam Woods
Taderell L.
5 out of 5
1/20/2017
Job well done!
Sabrena R.
5 out of 5
1/20/2017
N/a
James P.
5 out of 5
1/19/2017
Good job Mike and the crew
Gregory E.
5 out of 5
1/19/2017
Seem to be very professional.
Arthur P.
3 out of 5
1/18/2017
I was lied to by your personal information charge of reserving loaners and I would like to know if she has any similar complaints. This is very bad for your business .This incident occurred to me on my last visit. And it really left a bad taste in my mouth ref to my relationship with East West
Desha A.
5 out of 5
1/17/2017
Mr Turner always take great care of my car. He's been my service technician every since my 1st car purchased at East West back in 2005.
Celestine P.
5 out of 5
1/17/2017
Job well done thanks for the service my SUV MKX 2016... Smile Celestine P
Saundra W.
2 out of 5
1/17/2017
I was not pleased with the overall customer satisfaction experience. I was told that my car would be ready in a short amount of time this time into two days I was provided with the rental car that was not like my vehicle I was totally uncomfortable with driving this vehicle. When I was told that I would receive a phone call so I can come and pick up my vehicle I never received a phone call I ended up having to call Matt wants but twice the first time being told that my car was blocked for another vehicle that had to be fixed with more importance. I ended up having to contact and asked to speak to the manager to find out what is going on with my car I manage the insured me that although they closed I find that my car would be ready at that time. This was the worst customer service experience that I've ever experienced in my 35 years of owning a Lincoln mercury. I would appreciate if someone did respond back letting me know that the survey was actually seen with human eyes. ****-****-xxxx
Claretha W.
5 out of 5
1/17/2017
very good, i got all my question answer and good service, thank you
Richard B.
5 out of 5
1/17/2017
As always a great job by Mike and the entire service department.
Mable W.
5 out of 5
1/14/2017
Job well done, very thankful, to Mr Michael Turner and the team at East West Lincoln

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