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Real Reviews From Verified Customers

Service Center Review Summary

5 star 1975 reviews 74%
4 star 390 reviews 15%
3 star 57 reviews 2%
2 star 123 reviews 5%
1 star 125 reviews 5%
Review Us
Pamela W.
1 out of 5
5/22/2018
As always, Mr. Turner has provided me with Exceptional service. Unfortunately, this time around , at no fault of Mr. Turner’s, when arriving to pick u my vehicle, it was damaged while in the hands of your services personnel. To date, I have not heard from anyone to discuss this matter with me nor to apologize. Mr. Turner on numerous occasions did apologize and it now looking into the matter. When bringing my car in for service, I put trust in Rast West Service Technician, but no one wants to own up to this issue. I would like for someone to contact me as soon as possible to discuss this matter. If I do not hear from someone by close of business on Wednesday May 23, 2018, I will take this matter higher. I put a lot of pride in my vehicles and this is truly unacceptable. Pamela W
Clyde S.
5 out of 5
5/22/2018
Very professional and friendly service by all I encountered at Lincoln. Thank you!
Rhonda P.
5 out of 5
5/22/2018
Excellent always
Vicki B.
5 out of 5
5/21/2018
They always do an excellent job. Mike is wonderful.
Denise P.
5 out of 5
5/20/2018
Excellent service
John H.
5 out of 5
5/18/2018
East - West Lincoln has always provided me with respect and the best of service. Mr Turner is a true professional.
Mary ****.
5 out of 5
5/18/2018
Michael Turner explained everything that was wrong with my car. Had my car back to me when he said he would. Great person he knows all about my car and the mechanic that worked on my car is the person that worked on it when my husband had it. Two great people in the Service Department.
Carol R.
5 out of 5
5/18/2018
Excellent customer service
Bruce K.
5 out of 5
5/17/2018
Michael Turner was awesome he provided great service.
Leslie C.
5 out of 5
5/17/2018
Mr Owens has always provided service beyond the normal every time I bring my car for service
Robert R.
5 out of 5
5/17/2018
Mr. Turner was a complete professional! And I was totally satisfied with the service he provided! Great Job!!!
Clarence A.
5 out of 5
5/16/2018
Job well done job well done ????
Randy T.
5 out of 5
5/16/2018
Mr. Owens is courteous and professional.
Andre C.
5 out of 5
5/15/2018
It's always a great experience at East West Lincoln with excellent customer service. Thank you!!
Chris C.
5 out of 5
5/14/2018
This is the second 3rd time I’ve had my car at Lincoln. I have an air shock problem. Someone else put them on and you guys receive it dnd had me replace everything except the shocks. This would include the air compressor. I got the compressor myself but left paying about $1500. It road fine for 2 weeks and dropted. This time you couldn’t figure out anything, try OEM shocks. I purchase those online and came back for diagnostic. After 2 hours of troubleshooting and $270 more I was told to try something else. The freakin intent was for repairing the car was to trade it in for another Lincoln but since Lincoln can’t diagnose their own cars, I WILL NEVER BUY ANOTHER ONE. I am going to escalate this to the owner Andrew Trasatti. I did appreciate Luke in service.
Charlene M.
5 out of 5
5/13/2018
Me Turner is a consummate professional
Henrietta S.
5 out of 5
5/12/2018
Got me out in the time promised.
Betty N.
5 out of 5
5/12/2018
I don't know what Mr. Turner had done to my car, because I had to leave immediately upon picking it up, due to an important engagement. All I can say is that it has not run so smooth, or sounded this good in a long time. Upon my return, in about a few days, I plan to visit him in as he told me when I brought the car for service, he was going to advise me of how to use some of settings in my vehicle. This would add icing to the cake on how well it is now doing. Keep up the good work East West!!! Betty N
Phyllis D.
5 out of 5
5/11/2018
Mr. Turner is always very kind and professional every time I come for service on my MKX. He always makes sure that my wait for my car to be serviced is not long & he also makes sure that my car gets washed.
Michael R.
5 out of 5
5/11/2018
I've always received excellent service from East West Lincoln.

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