Friendly service. I did go for a walk and u would have appreciated a text or call when my vehicle was done
I’m pleased with the “Customer Service“ provided by the Service Representative.
Love the updates with the text system you guys got
Communication needs to be worked on between service workers and customers. I was constantly having to call and to just be put to voice mail. I also needed to talk my way into receiving a loaner vehicle which should have been offered immediately if the time table for a diagnosis for the vehicle was going to take a whole week. All in all, there really was not a high quality customer service experience at this location which should be deserving when purchasing a brand new vehicle no matter if I got it from a different dealer.
Appreciate the prompt attention and that the issue was taken care of well. Thank you.
Jaime was super helpful and went above and beyond to make sure I understood how the tow package worked on my car.
Rafael was very helpful and answered any questions I may have had. His customer service was above and beyond what I expected overall it was an easy and painless experience thank you.
Great service, as always. Jaime Vega always takes good care of my cars needs.
Great service and very helpful
Thank you, Jaime, for being so committed to fixing the rattle from my car!
Victor explained everything well, and my vehicle was ready at the time estimated. Clean and adequately spaced waiting area.
Very friendly and accommodating. It was a tough couple of days for me, but the service reps were exceptional, especially Rafael.
I am very please with the promo service provided today, the person helping me was courteous and patient with me when I complained to him the last time I was there there after I made an appointment 2 weeks in advance, I was told Subaru did not have the parts for the recall. Then I waited 3 hours for the ride home. This time I arranged my own ride home. On top of all, no one apologized as I had to take time off from work.
Lots of improvement this time.
Jaime Vega is a professional
As usual I was in and out in a short period of time. Outstanding service thank you
I was impressed we rh the way Victor spoke with me and when I had a question about the battery, he gave me an answer that sounded quite knowledgeable.
I have a lot of confidence in Viictor and hope that he is able to service my car on the next visit.
Steven is as attentive and accommodating as they come!
Sierra Subaru is the best Subaru dealership I’ve been to so far. We bought our car at Glendale Subaru but after poor service in Glendale me make the drive to Serra.
Thanks
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