Mike was great and very accommodating. It was awesome that kids can play in the play area next to the café it really made it much easier for daddy !!
Thanks again and we will see you for our next service for sure
Shannon ****
You guys always do a fantastic job. Thanks for taking such good care of my car.
you do a great job everytime
The service to the car was good. But the service provided by the providers is very poor. It all started when I arrived at the service department I was the only one there but minutes later another customer arrived which he was first helped even though the customer told the first provide that I had arrived there before him which the service provider completely ignored. That should have been a sign about the service Sierra Subaru provides. I wasn't showed or directed to the customer lounge or even offer any refreshments which usually other dealers offer. My whole experience was not a good one at all and will be planning to take my vehicle to another Subaru dealer closer to my home. I had decided to do all the sevices at this location because we had a good experience shopping for the Crosstrek but it seems only the buying experience is the only focused at this dealer once you have the vehicle they just blow you off; hey you have the vehicle already you can do anything right... wrong I can find a better dealer that threats me with the respect and the service I deserve.
I asked them to please not rotate my tires and they did. I also asked them to check my a/c and they didn't. I usually deal with Johnny who is great but he got promoted.
Jaime was awesome. He clearly gave us all the information we needed to know about our service. We had a very positive experience with him.
Great guy !!!!! Outstanding serve ce
Michael was great and helped with all my concerns. Thank
You Sierra Subaru once again! You guys are always awesome!!
Michael was very helpful and understood my needs. It was easy to get my car serviced for the first time and it was on-time! Michael was calm and kind- so much appreciate his efforts to be sure I understood what was being done to my car and how long it would take.
Thank you.
Service Dept. answered my questions, polite, gave timely updates while waiting for car (perma plate) treatment. Eddie showed me the Parts dept. Tom in Parts was helpful with my purchase of a few items. People in Cafe were friendly without being bothersome while I waited for car to be perma treated. A pleasant experience, manners are so important. Thank you for your complete service :-)
I had a wonderful experience, as always, at Sierra Subaru.
Jaime always makes me feel welcomed when I go to Sierra Subaru! I love coming here because of his personality and helpful service!
Very happy with the service. Everything was explained
And I feel my car is well looked aftet. Service is fast. Love the car ewash too!
After spending hundreds of dollars on cleanings and hearing about low quality fuel and unable to replicate problem, I'm told this latest service will fix the problem. I certainly hope so because I want to be a repeat customer, but your credibility is low and you'll need to rebuild trust.
Service was great, however Aaron did forget one request I had. He did not mention to the tech to install the magnetic drain plug I initially requested.
Team was super friendly and very professional. Helped walk me through all the corrections needed in my car and didn't leave me confused.
Some Things that were noted as fixed were not fixed. I left my car with them for a week while away on vacation in hopes that I would not have to come back. Now I may have to drop my car off again for an extended amount of time and will need a rental car. I need to get more information about why these items were not fixed and what the next steps are.
Social