This is my second time working with Jaime, for my service needs. He is the BEST service advisor I have ever worked with since owning my Subaru. He does an amazing job following up with the customer, and letting them know the progress of their vehicles. I recommend my all of my friends to pay Jaime a visit when they need any kind of service done. THANKS JAIME!
Great service provided by Arthur Torres. Friendly and professional, he explained everything and made sure that my car was in perfect condition.
Jaime is the best representative Sierra Subaru has, as a matter of fact he is one of the best reps I have ever met.
He always is very respectful, patient and goes out of his way so that he customers have a great experience when taking their vehicles in for service to the dealership, making sure all issues with the vehicles are taking care of in a rapid manner. He sure makes a huge difference.
Arthur was very professional.
Dealer discovered nonoperating light had not been connected at the factory. It was taken care of fairly quickly. Thank you.
Great customer service rep!!!!!
Arthur was very helpful. Although there were some uncertainties with when I would get my vehicle back, I understand this was out of Arthur's control due to my vehicle being at an outside shop for repainting of the fender.
Firstly, Candice was excellent, the mechanic, excellent. The process with the follow up emails were great. Problem was fixed in a timely manner and communication throughtout was great. Who was not? Arthur. Why? Attitude.
During our initial consultation/drop off, he was dismissive of our suggestion that the problem with the drivers side door showing up as ajar was related to the car alarm. When we asked “is this red alarm button suppose to flash while driving?”, he said yes. Everyone else has said otherwise. It made us question his knowledge about Subaru. A better response would have been, “the alarm could be a possibilty but again, we wont know until we look at it. We will inspect the car thoroughly to make sure the problem is resolved.”
Arthur’s follow up and everything else was good. He managed our expectationss well by explaining this is an electrical issue and may take a while. He helped us secure a loaner car, was timely in reaching out and providing updates. We were just put off by his initial attitude when we presented the problem.
he is a good man to deal with
Arthur Torres was truly exceptional. He provided great and friendly service. He had great recommendations for my vehicle. Really enjoyed working with him and feel comfortable taking my car to be serviced and inspected by him.
Everyone was very friendly,though I was quoted 1-1.5 hours and it ended up taking 2.5 hours. If I had known it would take that long, I would have taken the shuttle home instead.
Arthur kept me updated about the progress of the work being done on my vehicle. When it became apparent that the time needed was more than what was anticipated he offered a loaner vehicle instead of sending me to rental agency which I appreciated. I think my positive experience with my service is in large part due to Arthur’s excellent performance and attention to care for Sierra Subaru customers.
Everything went very smoothly and as expected.
Arthur was respectful, responsive and great to work with overall.
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