Jaime was extremely helpful and efficient. He answered all my questions about the timing of my services. He was clear about what services were performed on my vehicle and also possible recommendations for next time. I was very happy with my visit today!!!
Jaime communicated with me regularly re: the status of my car's repair. I appreciate his focus on customer care.
Very friendly and knowledgeable, informed me of what was going on with my car. Great service!
Jaime was very polite & perfectly willing to answer all my questions. And my car was done in less than an hour !!!
Although I did not have an appointment, I was there right at opening. It looked to me there was possibly two customers ahead of me. I realize that may not be the case, but I was there for 3 1/2 hours! This seemed quite unreasonable. Customers came and went. The rep was very nice and helpful, He had told me it would be about an hour and half, after all the preliminary paperwork was done.At two plus hours he came to tell me he would check on the status of my car. Turns out it had not even been looked at yet. once it was finally looked at, it was an hour and half to be done. Had I been informed that the time indicated would be once they looked at it, not from the time the car was taken back to the service area, I would have made arrangements to be picked up. Again the rep was very nice and helpful, I just wish the wait time indicated would have been more accurate so I could have planned accordingly. Please revisit this policy and consider making adjustments. I would have been ok had I been told my car would not be looked at until all appts had been taken care of but that was not told to me which was very disappointing..but I still love my Subaru!
Richard is a true professional and did a great job.
Staff very professional! 2 1/2 hour wait; ouch!
I appreciate your help and discounts on my services today.
Jaime is great. He has always taken great care of us, and is the only advisor I ask for.
Jaime knows our Subaru, and knows us; always a positive experience.
Jamie is always a pleasure to deal with.
Prompt and attentive service.
I have been coming to Sierra for some time now and I want you to know how much I enjoy working with Jaime Vega. He is very helpful and always listens to my concerns. He takes wonderful care of my car.
The problem was not fixed
Love Jaime. He’s efficient, fair, and generally all-around nice guy.
Richard Barraza is an asset to your organization....very good customer interaction. I will continue to have my car serviced at your dealership.
Great Customer service!
He was very attentive and professional.
I was attended by him as soon as I dropped off and
picked up the vehicle. Let me know when I need to return for repairs.
Also gave me an estimated cost of what was covered with warranty and what wasn’t covered. Great experience!
It’s been going on a few months now and neither one of my issues has been result
Social