She seemed very new and untrained .... I asked about the idle of my car and she said she has never heard of a part called an idle. She also wrote down my vin number incorrectly and said that I never prepaid for service when I purchased my car and your dealership. She had to double check the vin to figure out what her mistake was. Over all it seems like she needs more training.
I will be going there for service. Mr. Gomez is very helpful.
Amazing assistance! From the minute I walked in to the shop o was immediately greeted and helped with great courtesy and consideration
Jaime always listens to my concerns and gives me helpful and accurate advice about my Forester. He is Sierra’s greatest employee
Your staff is always very friendly, knowledgeable and helpful! Thank you!
The service was very good. However my street name was misspelled. It should read 4330 Fairlawn Drive not Fairline Drive. Please update.
Thank you,
Carol H
All the recalls were completed, but now the car has a pronounced rattle under the hood on the driver’s side. Will be returning with the vehicle for a resolution. We are worried something was left loose and is rattling loose under the hood.
Good service and Jaime Vega was super helpful and took very good care of us while our vehicle was being serviced. He explained the service that was done.
Candid was great. Thank you.
It took two and half hours for regular oil change. It is too long.
Good and reliable service.
Jaime is an outstanding representative of your company.
Jaime consistently provides exception customer service. Never a complaint
We are so grateful for the amazing service we received at Monrovia Subaru. They were so kind and helpful when we dropped off our car. Our car’s transmission went out and they gave us a new Forester to drive home and use until our car was repaired. Our transmission serviceman was an expert and knew of Subaru’s warranty. Subaru is covering 100% of the replacement cost. We’ve never had such wonderful and generous treatment .
Made sure we didnt need Lyft service and told us exactly everything done to the car..
Jamie Vega was very professional and explained everything so I could understand. The car is running great. Thank you!
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