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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3522 reviews 64%
4 star 1383 reviews 25%
3 star 145 reviews 3%
2 star 254 reviews 5%
1 star 187 reviews 3%
Review Us
Joanne G.
1 out of 5
9/18/2021
Cost for 30k service only cost 360 at a different Subaru dealership. I feel Sierra Subaru is price gouging.
William H.
4 out of 5
9/17/2021
Steven is great
Hector C.
5 out of 5
9/17/2021
Great!
Hector L.
5 out of 5
9/17/2021
Always take great care of my car and handle any issues.
Camille A.
5 out of 5
9/17/2021
Quick and easy - thank you!
Scott M.
4 out of 5
9/17/2021
Jamie was an excellent service advisor. My service was done in an excellent manor and was ready when promised.
Jamie N.
5 out of 5
9/16/2021
Prompt and helpful
Helen J.
5 out of 5
9/16/2021
Efficient and courteous. Work done whenexpected.
Janet S.
5 out of 5
9/16/2021
Always friendly, courteous. Takes time to communicate about my car and any issues.
Gustavo C.
5 out of 5
9/16/2021
Really great costumer service
Judith N.
4 out of 5
9/16/2021
Excellent Job and Mr Ibarra is such a good help
Arthur D.
5 out of 5
9/16/2021
Rafael Ibarra went above and beyond for my Subaru STi warrantly. Appreciate it my man! Excellent service.
Barbara L.
5 out of 5
9/15/2021
Efficient. Performed the necessary service.
Linda H.
4 out of 5
9/15/2021
Extraordinary is a very strong word. I would prefer excellent as the word I would use to describe the service at Sierra Subaru .
Rex F.
3 out of 5
9/14/2021
It was a fine stay.
Petra M.
4 out of 5
9/14/2021
Rafael was incredible! He was not only friendly but well informed and efficient. We have purchased both of our Subarus in the past six years from Subaru Pacific and would commute there for service until we started to receive subpar service. We tried the Subaru in Glendale (where we live) and it’s just terrible for many reasons. So we decided to try our luck with the Monrovia Subaru and we are so glad we did. We will definitely come back to continue servicing our car and trading ours in next September. You have a star employee, Rafael is great!
Erica K.
4 out of 5
9/13/2021
Sierra Subaru always makes sure I am given the best customer service. My service appointment was due to something unscheduled. Rafael wasn’t there, Jaime made sure I was taken care of. I appreciate Sierra Subaru!! Thank you!
Andrea B.
5 out of 5
9/12/2021
As usual Jaime V. always keeps us informed about our service while we're there. Thank you for providing Lyft.
Mary S.
5 out of 5
9/12/2021
Victor did a good job by keeping me informed and explained what was done when picking up my car. Thanks to him.
Deborah H.
5 out of 5
9/12/2021
Great job!

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