I was made to feel very important and that my needs were important and valued. I received excellent service I was not expecting my car to be ready that same day and it was ready within an hour and a half .…..always pleased with Subaru!
Profesional and fast service - very cordial - thank you
Communication was poor and questions were not answered. Did not have an answer for all issues the car was brought in for. A call back from Subaru would be appreciated.
Victor went above and beyond. He really listened to my questions and answered them all. He explained what service did to my car and how the car did. I felt like I can definitely go back whenever I have a question. Thanks for the exceptional service!
Very pleasant to deal with. I expected service to take 1 hour but only had to wait 20 minutes. Nice surprise!!!
Professional and fast service - would highly recommend
Yes, however the passenger airbag light is STILL on which is the problem that I went in for, though apparently I was due a service. Very friendly and helpful but now I am not sure whether the sensors were reset as they never came on to tell me service was required. I will be calling to rectify.
Rafael took care my car well and mentioned the findings in my car and how important to take care of it in a short period of time.
Great service and friendly representative.
Jamie is great, always great customer service.
Enjoyed the professionalism!
Jamie Vega always provides excellent service
He provided excellent service, kept me informed of what was being done on my vehicle. I definitely will come back to Monrovia, I come from Rancho Cucamonga due to great customer service. Thank you, Rafeal!
Victor was able to complete the service within a reasonable time while I was waiting on site at the dealerahip.
Their work is very efficient.
Rafael went above and beyond to help me service my ascent in a timely manner. He heard my concerns and did exactly what he said he’d do which shows his professionalism and dedication to customer satisfaction. I will most certainly schedule my next service with Rafael.
Kept me informed. Very courteous. Not too long a wait.
For the most part the level of service was good. I do feel, as with all service departments, there is always the attempt to upsell products and services not really needed. For example, I was told I need new tires when I know my tires have 20k left on them.
Rafael was very thoughtful and attentive. Thank you Rafael!
Jaime provided Excellent customer service!! Extremely happy with that way he treated me.
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