Never dealt with Abe in the past, but he and all service reps are professional and polite. Covid protocols were present, service was done in a timely manner.
Please read the file associated with my account. Once you have done so you will understand why no one could be satisfied with the service provided. It is extremely important to point out that my service advisor, Joe was outstanding. I had even commented to him that people like him and the care that they show are precisely why I have been servicing my vehicle with Sierra Chevrolet since I first bought it from them in 2005. After 16 years of a relationship that has kept my vehicle in outstanding condition I have no intention of trusting my van with any other organization. How ever, the events of the last week need to be addressed. I would suggest a full refund from m my last service. Please feel fre to call with any questions.
Yours, Mark N Eley
Your service was absolutely perfect.
Mr. Rivera was very professional. He took the time to go over my truck with me and had my truck done on time.
Abe keep me informed of progress. Great!
Thank you, Edwin, for taking good care of my 2017 Equinox 30,000 mile service needs. Your personal attention to my battery concern was especially appreciated. I feel confident I will receive good service when Edwin is the service rep. Thank you!
Edwin got me in and out of there in one hour and 15 minutes..Good job
My work was done by avialon collision center. I dropped it off and picked it up myself. They did a good job.
Friendly and helpful service agent and it took less than 2 hours.
Nelson was helpful and professional. Great service.
I made a service appointment weeks in advance;the date and time was chosen by Sierra-not me.My was vehicle was not worked on for a week as documented by Service Dept. text messages to me.I had an appointment clearly Service was moving other customer's cars ahead of mine. That is unethical.Meaning I cannot trust this dealership.I will never use Sierra Chevrolet again.Check my vehicle service records I have been a Sierra customer for years.
Everything went well, I have no complaints.
Joe did a professional job from start to finish.
Joe went above and beyond to make sure my visit went smoothly. He let me know the duration of my visit could be, pointed me to a waiting room which was comfortable and quiet, and informed me when my vehicle was ready. What seemed like an all day type of visit was only about a 2 hour visit.
Sierra Chevrolet has always provided great service, happy to fill out a survey!
Service was done in a timely manner. Only one thing, past services with my other vechicles after service the car would be washed. Didn't happen with chevy.
Job well done! From the write up guy Abe, to the technician! Also the Lyft ride was fast.
Took 2 1/2 months. Poor service
Original service associate Edwin was not responsive to calls for updates on status. In end Had to get help from service Manager Dianne who was great and responsive.
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