Jeffrey was very helpful in keeping me updated on MY vehicle needs and service. And even gave my truck a much needed car wash.
Told I would be able to go on a test drive with a mechanic. When arriving was told mechanic was off for the day, come back another day. Very inconvenient!!!
My appointment was at 7am- I arrived a little late - maybe by 10 mins. My car was finally ready at 9.50am- my car was only in for an oil change I have no idea what took so long.
Jeff was great! I'll be back next month with more scheduled service.
Thank you for the service. Service has improved. Fast service and customer reps were courteous.
Andre was awesome and took care of me very well.
The shuttle took an hour and a half to give me a ride after I left my car and I was the only person waiting for it. Also I had to call 5 times this afternoon from 2-5:15pm to see if my car was ready to pickup and was then told the shuttle wouldn't pick me up after 5pm so I had to take an Uber. I was pretty unsatisfied about all of that.
Was quoated approximately 2 hours for a diagnostic when I checked my car in at 8:20. Took until 13:45 for the diagnostic with me calling for an answer. Was quoted then 2 hours for my car to be fixed. Didn't get my car until 17:30. Staff was friendly though.
Car was not charged as promised, shuttle took long time to come by (30min wait), tire pressure sensors not reset
Jeff is a great communicator and just wonderful person.
Great service experience from scheduling, updates and completion. A plus
Was waiting for someone to come and greet me so I had to go inside so they can call someone to help me. They said it was going to take between 1 to 2hours for my car to be ready which it was the oil change. It was almost the two hours and I had my 15 month old son and he was tired. I went inside to ask the front desk girl if I could get something from my car and she said yes and she was very helpful. It took her a couple of minutes because she couldn't find my keys and I saw my car in the parking lot with other cars and I told her it's almost been two hours and if they didn't check my car that I wasn't going to stay and just reschedule. So she went back again in the office and they said my car had been ready, they just had to do the paper work. All that time waiting and mind you I had my 15 month old son with me.
I would like to point out how wonderful and there's people just awesome that care about there costumers, I would like to thank Denize.
Great job! Thanks for cleaning my car!
I received great service.
From the second I walked in to the service department I was well treated and taken care of promptly. great service, thanks to everyone at Sierra Chevrolet.
I was there 2-1/2 hours for just an oil change. I've been there before for an oil change and it didn't take nearly that long. No need to contact me
Friendly service and repairs were completed on time as promised. Thank you! :)
First time customer to Sierra Chevrolet, Very pleased with service and employees. Large dealership with small town feel, Service person with excellent, I will be back
Jeff is great but no confidence in the service dept. the truck is still not fixed. I will take it to another dealership to have the issue fixed
Sale representatives are awesome! They are very patient and helpful.
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