Sierra's Service team is great
More shuttles. I waited over 90 minutes for a shuttle and eventually had to call a Lyft.
Sam started helping me from the second she picked up the phone when I called for service, she had me in a loaner car before I knew it, her service is amazing !
Juan was extremely helpful and attentive.
Thanks for the fast service
I would like to thank Jeff for always helping me out. He is professional, friendly and very helpful with product knowledge.
Samantha was very professional. Much better with this service than the first time.
Maria was very nice and extremely helpful during this process
Mr. Correa was professional yet cordial. He answered all my questions and kept meeell informed through the expeditious service process.
There seemed to be a lot of confusion when I went to pick up my truck. They sent me to the back, the caisher did not have my paperwork, she sent me back to the front, where they found my paperwork, then I had to go back to the cashier to check out and get my truck. Also I had a 7am appointment for an oil change and a 12 volt plug not working. I was told it should be done around noon, at 2:30 I called to see the status, was told the oil change was complete but no on looked at the plug yet, then was told the shuttle service ends at 4, I told her I would need a ride, at 4pm I called back again to inquire on the status, left a message, and my call was returned around 4:10, finally it was ready and they would still be able to send a shuttle. Being told it would be ready at noon, and not having communication until I reached out and then not being able to pick it up until 4:30, for a routine maintenance is too long. Maria was polite and professional when she spoke to me. Just feel that you should be aware of customer experience.
I had a good experiece and left feeling Jeff had mine and my Camaro's best interest at heart. Thanks!
She was great! Courteous and friendly
Sure be nice having the car washes back.
He told me what was being done and the time it would be ready. It was ready ahead of time, which made me happy.
Jeffery Marshall keep me informed all the time, what they were doing to my car, he probide a rental vehicle, until I pick up my car. He did and excellent job! Thank you! Jeff.
Jeff provided the customer service that I hoped for. Well done.
Juan was fine. Just not satisfied that the service department didn't try and troubleshoot what was going on with my truck. They test drove it a few times but it just sat there.
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