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Real Reviews From Verified Customers

Service Center Review Summary

5 star 1302 reviews 59%
4 star 444 reviews 20%
3 star 60 reviews 3%
2 star 233 reviews 10%
1 star 185 reviews 8%
Review Us
Steven R.
5 out of 5
10/22/2017
Jeff provided regular updates via cell and the work was done quickly and professionally. Great service
Thomas L.
5 out of 5
10/20/2017
I was kept updated each day. Appreciate the phone messages.
Lucia V.
5 out of 5
10/19/2017
I received assistance from Juan and Samantha - they both were very helpful. Thanks!
Guillermina P.
1 out of 5
10/15/2017
I was disappointed that I came in for an oil change with an appointment. I waited over 3 hours. Why?
Lindali B.
5 out of 5
10/13/2017
Tks for take care of my car and me
Loreta R.
5 out of 5
10/12/2017
Juan is professional and personable . He was receptive to the needs of my SUV, and pending issues.He explained the procedures in detail and answered all my concerns. He provided a comfortable environment and I will bring back my SUV for future servicing.
Jesus M.
5 out of 5
10/12/2017
Very nice service
Emerito C.
5 out of 5
10/11/2017
Thank you for cleaning my car.
Pete G.
3 out of 5
10/8/2017
New car 7000 miles took time off work to get at the dealer and they say they can't work on the car , They have no transmission tech so they recommend me to take to another dealer? I understand things happen and the service team took real good care of us they offered a loaner car and checked the car out and got us out of the dealship fast and gave me the codes for the next dealership So thank your team for fast service and letting us know of this problem Thx Pete
Roy B.
5 out of 5
10/5/2017
Jeff and Deniz are awesome.
Jeff H.
3 out of 5
10/5/2017
I am satisfied with the service I received today. However the service that involved in replacing my water pump was apparently not done 100% correctly. We are now waiting one week for a new gasket to fix the oil leak. I do not recall having to wait one week for the initial repair, therefore I am curious to know if the gasket was installed originally or if they reuse the old one. Clearly reusing the old gasket would have been Risky, but would have saved money for the dealer.
Alejandro V.
3 out of 5
10/4/2017
Everything about my experience was great, except for the service I received from Samantha. I was wondering if she was a special needs person because she didn't say many words at all. She never called even once to update me. I had to ask for a manager just to get updates on my car, the manager Roy Brewster took care of everything. I wish Samantha had the same or near customer service as he did. Ultimately these things happen but, why is Samantha so terrible at customer service?
Bruce A.
5 out of 5
10/3/2017
Good job
Olegario C.
5 out of 5
10/1/2017
Jeff was very helpful
Barbara G.
5 out of 5
10/1/2017
Juan was very friendly & took great care of our service issues!
Tammy G.
5 out of 5
9/30/2017
Thank you
Hilda W.
5 out of 5
9/29/2017
Excellent service
William W.
3 out of 5
9/24/2017
The dealership does not offer car washes and courtesy shuttles.
Yolanda L.
5 out of 5
9/21/2017
Sam is great and very helpful!
Arthur N.
5 out of 5
9/21/2017
I was highly satisfied with the customer service provided by Jeff. Great job.

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