Knowledgeable representative!
Cynthia was very pleasant, helpful, knowledgeable, and responsive. Hire more people like her, and your customer ratings will stay above 100%.
Vehicle was returned in a timely manner thanks to Erick ****
Vince did an excellent job
I am completely happy with service that Cynthia provided. However, when I first arrived at your service department, I was greeted by another associate, Vince Tran. After I explained my oil leakage issue that I have been having, he immediately told me that it is completely normal for new cars and that should not be a problem. I just found that a little unprofessional that he made a such suggestion without even examining my car. So, I went ahead and talked to my agent, Kenneth Chan. Then he introduced me to Cynthia Vecchiato. After I explained my issue to Cynthia, she suggested that it is better to put in a work order and have technicians take a look at my car. As a result of that work order, a transmission pressure switch O ring leakage was found and fixed. I really appreciate that Cynthia took that initiative to submit the work order for me. She definitely provided a good service that was much needed. Thank you .
kevin is amazing every time I have gone to get my car serviced he has always made sure I know exactly what to expect. He has great customer service I enjoy going to Sierra Honda because of him
Always very personable and is prompt in getting the service started.
I got my car back much ahead of my expectations. Thanks
Kevin was very friendly and helpful.
The best service advisor at Sierra.
I was satisfied with the technician and the work. I observed him while he was conducting my oil change. He cleaned the drain area and performed the multi point inspection. However, the sticker for the next service was not changed, and when I went back to ask for it I was treated as if it was such a big problem for a sticker to be replaced. I have gone about three times to this dealership now, and the service has been mediocre. The techs are good, but the people in the office can use some customer service training.
The gentleman that helped me was such a great help he was very kind very informative and really makes me want to come back I really would like to take the time to think this gentleman I believe his name was Eric also the gentleman in the sales department and parts His name is Miguel amazing associates because of these two associates I will always come back and I will tell all my friends and family about Serria Honda. I would give Erick a 10 all the way across. Please read this at a meeting and give home praise. Thank you. Any other questions please call me ****-****-xxxx
Everything was done very professionally and on time.Thank you.
When I arrived no one even pay attention to me. They are just enjoying some one birthday party. First I said to myself the service is **** to one of the salesmen. But nice enough Vinc Tran step in to help me. I am 100% satisfied with Vinc Tran helping me. He is the best ...thank you!
My compliments to Kevin! He's very attentive and detail oriented!
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