I appreciate the personalized service and the employees all seemed happy to be working there. Kevin always communicates care and concern for me as a customer. Thank you!
Exceptional customer service
This is the second time in a row I had an appointment and on time but sat there in the car for 30-35 minutes waiting to be checked in. Not sure why there are appointments if you just have to wait in line. I was in for second planned service and told I would be out by 1:30. It was done at 2:45. That’s almost 5 hours for an oil change and an audio/video recall update.
My car was not fixed. Maybe it's the technicians. Poor gas mileage and it is actually worse now!!
Adam gave excellent customer service and I would highly recommend him and Sierra Honda to family and friends.
Adam was polite, helpful, and friendly. A true “Helpful Honda Guy.”
As always, I had a a very satisfying experience
Everything went as expected
Vincent is very professional, helpful and great at explaining everything I need to know whenever I come in for service. Always a pleasure.
Kevin was sincere and kind. He always served with a smile although he was busy. Great job for Kevin! I will keep coming back to service my car as long as he’s there.
Vince was professional, patient, helpful and friendly.
Vince was very helpful in scheduling another appt. Yo take care of the tailgate problem. He even gave me his cel # in case I had to cancel the appt.
He did a great job so keep it up Vince! Thank you for your help, it is appreciated.
Excelent service & friendly people
In my past experience with others in the service dept VINCE is the only reason I come back!
Kevin took care of a significant problem immediately when the dealership where we purchased our Ridgeline would not schedule emergency service. He knew our only vehicle was in need of repair and he went above and beyond what was expected with courtesy and professionalism. Sierra Honda is now our go-to shop.
Everyone was very attentive, courteous, and helpful. But I have several concerns. First I came in for A01 service, which is oil change, inspection, and tire rotation according to my owners manual. But the tires were not rotated they only had the pressure checked. Second I asked that the alignment of the safety sensors be checked since I had had several issues with it. When I picked the car up they told me verbally they had checked it but it wasn’t listed as a service item on the printed invoice. I wonder how thorough the check could have been when it wasn’t even listed as something to be done. Third, when I picked up the car the service reminder warnings had not been reset. Luckily I was able to find in the owners manual how to reset them myself. And finally when I picked up the car all of the mirrors and the driver seat position had been changed. I had to reset all of them.
Robert was very considerate and kind I was very happy to work with himThank you
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