Sierra Honda Auto Repair Service Center

I now own three Hondas. I have bought seven cars from Sierra Honda. Tina is the reason I keep coming back. Brava !

The technician could not hear the weird sound and the vibrations which I could feel while driving between 20-25 miles. I have a Honda Clarity plugin hybrid and I do 95% of my driving on battery. So my ears and hands are very sensitive to any sounds while driving. So I could immediately pickup the sound and the vibrations I felt on the steering wheel but the technician could not. I don't blame him for not being able hear the weird sound as he is not accustomed to the electric car driving. The technician said he could not hear the weird sound so then I personally examined the left front tire and found that there were about 20 small stones stuck in the tires threads. It took me few minutes to remove them but once I removed them the vibrations and the weird noise is significantly down. Close to none. I want to make one thing very clear. In no way I am trying make any negative comments about the technician's skills or in any other way make it look like this is a problem Sierra Honda did not identify. What I am trying to say is with the Advent of electric cars there are going to be these new circumstances which none of us are aware of and we just have to take it as a learning experience. Even it did not occur to me a few stones stuck in the threads could cause such an issue.

Excellent Tina

Good friendly service by everyone there at Sierra thank you

Vince Tran is a wonderful, caring employee. Always takes time to explain services need.

Kevin is always extremely professional and very helpful when I come in to get my car serviced. He provides service with a smile and positive attitude.

Great service, polite and courteous. Adam is a true professional.

I come to Sierra Honda from Pasadena because of the excellent care.

Kevin was very professional.

My appointment was with Vince. But he was sick on the appointment day. No body took care of me for almost an hour until I complained this to Tina. She took care of my service requirements?and I was satisfied with her service. However looks like you don’t have a Standard Operation Procedure in case one of your service advisor took an order, and was out-sick on the service day, your office do not have a SOP as who should take over his job. Thanks.

Absolutely satisfied with Kevin’s service.

I dont get it. Why did you guys charge 140$ for checking the error system even without repairing for it? I bought that car from your centre two months ago and at least Honda service should have given me free service for checking diagnosis. That’s unbelievable. I was so disappointed and telling my friends not to buy any car from honda.

Tina is AWESOME!

Courteous employees, efficient and friendly.

Robert was friendly and efficient. My car was ready sooner than promised. A good experience!

Robert was great

Thanks to Vince and the service team for the excellent work completed within the time promised.

Thanks so much for the excellent car maintenance completed and the highest level of superior customer service. Kevin Eng is the best!! Sincerely, Doris E

Service was superb, Adam is a consummate customer service Rep. also very polite and professional.

Kevin Eng is great. Keep him!