Kevin and Adam were great and their customer service was excellent. What I have problems with is the inability to make an appointment over the phone. I left work and drove down to your facility on 11/11/19 and I found the staff sitting in the office less than responsive. After I had left 2 calls that were never were returned. This is not meeting performance expectations especially from a family that has leased 6 cars from Sierra.
He provided all the information that I needed.
Service was timely and efficient
Thanks Vince. Well done, as usual !
Kevin is always pleasant, informative and helpful. I have moved from Monrovia but continue to come there for service because of Kevin
Outstanding service center! I was happy to make the drive all the way from Long Beach. It was well worth it!
He was very attentive and explained all the results.
Hi thank you for the opportunity to give my opinion but Kevin is fantastic he has a wonderful personality and he excels in everything he does and thank you for this terrific person on your staff.
Polite and great customer service.
Very Happy with Tina Ming and Service Teck and the work done on my car. But it was terribly inconvenient to have to find transportation to return to Sierra to pick up my vehicle. Mr. Hoffman, who truly built Sierra, provided transportation plus provided a car wash. Now that is Customer Service!
Adam is very friendly and knowledgeable. He was very pleasant to work with today.
The dealer could not find out the problem , now that’s a problem!
Not happy that they didn’t even seem to be concerned about trying to resolve the problem. After having to take the car back bcuz they broke the hood cable my car again died on me. So I have to do research my self a non mechanic and wonder now if it could be the relay panel or alternator? What do u think HONDA?
Kevin is always helpful and professional
Vince is awesome. Always has been since day one.
Adam López was very helpful and informative in helping me. Thank you for your help
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