Thank you for your awesome quick service. Very satisfied
Vince was great. Explained everything, no pressure.
Kevin provided excellent, very professional and efficient service.
Outstanding experience.
Tina was great and kept me well informed over the days that my car was being serviced. And I appreciate that she and the technician found my son's keys that had been missing for almost a year!
Thanks Tina!!
Vince Tran is an excellent and promising individual. He is genuine and very knowledgeable. I choose to drive the extra miles to be assisted by Vince with any car maintenance I may have. He always has time to answer any car inquiries I may have and never ever feel rushed. It is always great to see him when I take my cars there for Maintnance.
It was a wonderful experience as a first time being in this service center I feel more comparable the way they explained what needs to be done and Tina is more knowledgeable about how to explain everything.. thank you
Kevin was very kind and helpful. He goes the extra mile to explain the recommended services and what to expect.
Unfortunately I was not pleased with my experience today with Billy. Last week I had called to see approximately how long an oil change would take & I was informed it would be 45m-1hour. When I asked Billy today, he said approximately 2 hours which I was not pleased with at all. I had to arrange for someone to pick me up from Honda. He offered a ride within a 10 mile radius but never explained it would be through Lyft. Due to COVID, I definitely didn’t want to use a Lyft. Then I asked about a coupon & he said they’re weren’t any. So I went to sit down and wait & found a coupon in my email. I went back to him about 5 minutes later & he said I was supposed to present the coupon upon checking in but he would make an exception. That sounds pretty ridiculous to me considering I hadn’t paid yet & only five minutes had passed. The other service representative was more polite and accommodating but I didn’t catch his name. I’ll be taking my Pilot elsewhere for future service.
Great customer service and explained in detail what type of services my car will be getting..
Adam was great and provided wonderful service. My only comment would be to make the payment method contactless. With the pandemic, I didn’t not want to touch the screen to select a method of payment or sign my signature.
Great customer service! Fast and efficient. Thank you ????
Prompt, polite, and thoughtful!
Your service department has been very dishonest an tried to up sell unneeded services
Very efficient. Great customer service.
Billy Tam was most helpful.
Tina Ming went above and beyond to make my first experience with Sierra Honda's Service Dept perfect. She's so kind, honest, efficient and makes the experience feel more than just a task needed to be checked off the list
Kevin very professional. Good advice always.
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