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Real Reviews From Verified Customers

Service Center Review Summary

5 star 8349 reviews 67%
4 star 3118 reviews 25%
3 star 278 reviews 2%
2 star 319 reviews 3%
1 star 373 reviews 3%
Review Us
John N.
5 out of 5
2/28/2023
Best ever and Washington needs a raise he is fantastic !!!
Roger P.
4 out of 5
2/28/2023
Alfredo is always a delight to work with and always explains what needs to be done to my vehicle. I never feel pressured. I feel he is a real asset to Germain Honda. I am older and always feel he treats me with respect. He helps me fill in the blanks when I can not always remember a procedure that needs to be done to my vehicle. Thanks again Roger
Ramon M.
5 out of 5
2/28/2023
Knowledgeable and informative
Jason R.
5 out of 5
2/27/2023
Nathan, thank you for being professional and friendly.
John S.
5 out of 5
2/27/2023
Totally satisfied with the Service Manager and Andre. They deserve a raise !!
Ashley P.
5 out of 5
2/27/2023
Thank you!
Tyler C.
5 out of 5
2/26/2023
Always great service!
Jacqueline P.
4 out of 5
2/26/2023
Good customer service and like notification option
Michael K.
4 out of 5
2/26/2023
I have no issues at all with the service from Alfredo. He did a good job. My issue is with the service I received last Monday. Alfredo let me know that the new battery I paid for was never actually put in my car. They did it today.
Jim L.
5 out of 5
2/26/2023
Nathan kept me informed and communicated well.
Blanca S.
4 out of 5
2/26/2023
Every time I have been to Honda service department, I am always welcomed and greeted by your service department. Alfed Bustamante is always pleasant to work with and very professional. He is a great asset to your dealership, I hope that you appreciate his work and pay him well for the job he does for your business. I will keep coming to your business because of his great customer service.
Nabil N.
4 out of 5
2/26/2023
Everything was explained to me by Mr. Andre Kaz before and after the service and the check list afterwards.
Shirley N.
5 out of 5
2/25/2023
Always helpful.
Troy S.
5 out of 5
2/25/2023
I was appreciative of the speed with which they got it into service and hopefully the issue is solved. Levi, Andre and Dave were a pleasure to work with.
Rick L.
4 out of 5
2/24/2023
Appreciate Levi’s professional opinion and recommendations.
Annette J.
4 out of 5
2/24/2023
Al is always fantastic. He has a great approach when making recommendations for our service needs. He understands and suggests what’s most important for our safety and what’s necessary to keep our cars on the road. He has earned our trust and is a big part of why we go to Germain Honda.
Bobby L.
4 out of 5
2/24/2023
I'll be back ?????????????
Dan W.
5 out of 5
2/23/2023
Nathan was very professional.
Jerry F.
2 out of 5
2/23/2023
I spent over $400 on maintenance for my 2021 Pilot yesterday. When I got home I took a closer look at my invoice. It contained a line item for complimentary exterior car wash. The item was marked as “completed”. It was obvious no car wash had been done. When I called the service technician about it, he said they weren’t doing car washes that morning due to the rainy weather. That reason is perfectly fine but why mark it as having been done. If something so obviously not done can be marked as done, what else on my invoice was marked as done that wasn’t. I’m not an auto mechanic and I can’t verify everything I paid for was actually done. This makes me lose confidence in your shop.
John N.
4 out of 5
2/23/2023
You let me in Early gave me Coffee all is well!!

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