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Real Reviews From Verified Customers

Service Center Review Summary

5 star 8349 reviews 67%
4 star 3118 reviews 25%
3 star 278 reviews 2%
2 star 319 reviews 3%
1 star 373 reviews 3%
Review Us
Jason S.
4 out of 5
10/10/2023
He was helpful. I do wish they would come out to the customer when you pull up/arrive instead of making us go in just to go back out to show them the problem.
Kathy H.
5 out of 5
10/10/2023
Great customer service. Victor was great
Andrew V.
5 out of 5
10/10/2023
Victor was great very polite and very helpful
Paul C.
5 out of 5
10/10/2023
Good service
Philip G.
4 out of 5
10/10/2023
Victor was great with me, this my first visit to the Germain Honda Service Department. My vehicle was delivered to me in less than the expected time and I was left completely satisfied.
Robert B.
5 out of 5
10/10/2023
Excellent work and facility
Kenneth P.
4 out of 5
10/10/2023
I was more than satisfied with my service and will give Levi a good report
Robin J.
4 out of 5
10/8/2023
Mr Bustamante was very friendly, helpful & professional. He went over everything with me & I felt no pressure to do any additional work. I am thoroughly satisfied with the work done! It was a pleasure working with him.
Mark H.
5 out of 5
10/8/2023
Keep up the good work!
Dave R.
2 out of 5
10/8/2023
I was satisfied with the work that was done on my car. My service rep., Al, was nice to work with. My only issue was trying to get a Lyft ride back to the dealership to pickup my car. I called four or five times, and left two voicemails before someone in sales answered my call and walked down to Service to talk to David, the assistant manager. Once I talked with him, everything went well.
Andrew B.
4 out of 5
10/8/2023
Alfredo is more than a delicious Italian sauce, he is a scholar amongst men. Some may say he deserves to be gifted a brand new Honda Passport. Send surveys my way, high marks. Truly, in this crazy car market, a service advisor can make all the difference in staying with a brand. I appreciate Al’s assistance, integrity and honesty.
Salatha T.
5 out of 5
10/8/2023
Job well done thank you so much Nathan
Joseph E.
5 out of 5
10/8/2023
Very satisfied
Jose D.
5 out of 5
10/8/2023
Mr **** is an awesome advisor. Two-thumbs up for him.
Robert W.
2 out of 5
10/7/2023
I have gone in three times now for the same problem and haven’t had the vehicle fixed. Each time it’s something different and costly. I have had enough of giving second chance. Also what’s the point of paying for Honda care if it isn’t going to cover anything.
Anthony G.
4 out of 5
10/7/2023
Everything went just fine. Al has been my service advisor for quite some time. A1 individual!
Roger F.
4 out of 5
10/7/2023
I appreciate him taking the time to show me some features car had that were not showed to me when I purchased vehicle.
Henry B.
3 out of 5
10/7/2023
Long wait
Charles S.
4 out of 5
10/7/2023
Al is the best.
Stacey M.
4 out of 5
10/7/2023
Andree went above and beyond. I thoroughly enjoy working with him.

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