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Real Reviews From Verified Customers

Service Center Review Summary

5 star 8349 reviews 67%
4 star 3118 reviews 25%
3 star 278 reviews 2%
2 star 319 reviews 3%
1 star 373 reviews 3%
Review Us
William H.
5 out of 5
9/20/2022
Great
Gregory O.
5 out of 5
9/20/2022
He received a 10. Thanks
Thomas G.
3 out of 5
9/19/2022
Service was good, the flat charging station has never worked, even when replaced.
Violet G.
1 out of 5
9/18/2022
The problem is still being worked on. I paid for a diagnostic service which found the wrong front windshield was replaced by the dealership.
Kristin H.
4 out of 5
9/18/2022
Service manager was great!!
Michael H.
5 out of 5
9/18/2022
NA
Denzil Q.
5 out of 5
9/18/2022
Levi is a true professional. He is the reason I come to Germain. Go Buckeyes.
Joyce S.
5 out of 5
9/18/2022
Excellent service
Gisela G.
5 out of 5
9/18/2022
I like how Levi, explains everything to me!
Virgina H.
1 out of 5
9/18/2022
It is still not idling down when you come to a stop. I am also not noticing it lock itself when I get out and move away from the car. Will watch it more closely over this weekend.
June U.
4 out of 5
9/18/2022
Nathan provided great customer service. I was disappointed with how the front windshield looked after the Complimentary car show. June U
Deb K.
5 out of 5
9/18/2022
Best in Service.
Pamela C.
5 out of 5
9/17/2022
Levi went above and beyond to make sure my experience was above satisfactory. Thank you so much Levi. Pam
Dan R.
5 out of 5
9/17/2022
Very pleasant experience. Seemed knowledgeable and direct.
Tracy H.
4 out of 5
9/17/2022
Mike takes care of my car and informs me of things wrong with my car.
Lisa P.
5 out of 5
9/17/2022
Nathan is great and very nice. You can tell he likes his job.
Judy K.
5 out of 5
9/17/2022
Alfredo is always informative and professional when explaining what my CR V needs.
Karen P.
5 out of 5
9/17/2022
All went well in a very timely matter. Levi was great.
Ashlee V.
2 out of 5
9/17/2022
Overall the experience at surprise Honda was the worse we have ever had. We have been faithful Honda owners for years. Nathan wasn’t friendly seemed to be annoyed and overall just wasn’t the customer service we are used to having. I will say the only positive thing from our over 2hr wait was the salesmen Ladarl Washington was amazing! He was so friendly helped us out and when we were unsure of the lack of info that we got from Nathan, Ladarl came and made sure we were taken care of. Overall Ladarl made the experience better but we will not be back to this location.
Ernest H.
5 out of 5
9/16/2022
Very polite,knowledgeable and professional

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