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Real Reviews From Verified Customers

Service Center Review Summary

5 star 8349 reviews 67%
4 star 3118 reviews 25%
3 star 278 reviews 2%
2 star 319 reviews 3%
1 star 373 reviews 3%
Review Us
Jessica H.
4 out of 5
10/21/2022
Andree was extremely helpful and accommodating. He made sure I received the service I needed and I'm grateful for his assistance. He didn't care that I arrived late in the evening. He still provided the utmost best customer service. He deserves to be recognized for his attention to great service.
Richard B.
5 out of 5
10/21/2022
Ok
Donna E.
5 out of 5
10/21/2022
Perfect care.
Craig J.
4 out of 5
10/20/2022
Nathan **** offered exceptional service and timely calls. We live in Kansas and my son attends OUAZ in Surprise. It is so nice to have a dealership nineteen hours away that can take care of our 16 Accord. This is our second visit since he has been going to college in AZ and I would recommend this dealership to anyone wanting first class service. Craig J
Bob S.
4 out of 5
10/20/2022
Al is a great guy to work with.
Pamela A.
4 out of 5
10/20/2022
I was told it would take 3 hours and was done really early thank you I appreciate you
David .
5 out of 5
10/19/2022
Well done! Could have done a courtesy car wash?
Dave K.
5 out of 5
10/19/2022
Mike is great. Always a pleasure to work with
Lukas M.
5 out of 5
10/19/2022
Amazing service! Made me feel comfortable with a usually frustrating situation. Very knowledgeable and approachable.
Mary E.
4 out of 5
10/19/2022
Had a windshield replaced and it was so easy. Everyone at Germain Honda is top class. The windshield company was great also.
Kevan S.
4 out of 5
10/19/2022
Mike and his team were professional from start to finish. My tire pressure sensors alerted me to an issue and his team diagnosed the situation on the spot and deemed that my right tire was beyond repair and that I needed immediate assistance. He sourced the tire within the dealership and saw to it that the fix action be expedited. I’m grateful for Mike and his team as the Honda Pilot my family and I have is all we’ve got for a vehicle.
John H.
5 out of 5
10/19/2022
Great!
Ron C.
5 out of 5
10/19/2022
Levi Sainz was very helpful recommending the services I needed
Robert S.
5 out of 5
10/18/2022
Al was great and explained everything throughout the service.
Barry G.
2 out of 5
10/18/2022
Previous customer data not carried into the new database after the company buyout prevented the web-based appointment from recognizing me, leading to a poor customer experience. Even after re-entering my info on the appointment scheduling page, nothing other than my name appeared on the service tech’s screen, causing me to be asked for my info yet another time, leading to an even worse customer experience.
Alejandra F.
5 out of 5
10/18/2022
Incredible amazing customer experience
Lee P.
2 out of 5
10/18/2022
I had my car at the service area prior to my 10 AM appointment time. I had to call at 4:00 PM to ask when my car would be ready. At 5:00 PM my car was ready for pickup but not all requested service items had been completed.
Jodie H.
4 out of 5
10/18/2022
Alfredo was a pleasure to work with once again. Was sorry to hear that Honda doesn’t follow suite with other dealerships that use a VIN to track the maintenance and history of a vehicle. It would certainly make things easier and more streamline for both the consumer and the dealership.
Emmanuel A.
5 out of 5
10/18/2022
Al was great
Alex D.
5 out of 5
10/18/2022
Great customer service!

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