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Real Reviews From Verified Customers

Service Center Review Summary

5 star 1477 reviews 73%
4 star 297 reviews 15%
3 star 37 reviews 2%
2 star 94 reviews 5%
1 star 114 reviews 6%
Review Us
Joseph G.
5 out of 5
7/31/2019
She explained to me what is recommended and made sure I get my shuttle ride back to the dealership
Anthony/ Julie.
5 out of 5
7/31/2019
Very professional Michelle did great
Kevin G.
5 out of 5
7/30/2019
Your amazing!
Michael R.
5 out of 5
7/29/2019
Adam was very professional. Vehicle was ready when he said and he kept in touch via text during the day. Nice job
Janice E.
5 out of 5
7/28/2019
Michelle advised me of need for tires and gave some choices. Also said you price match so that gave me good info to research while I save up. She was friendly and helpful .. she even gave me a discount on the oil change which I really appreciate! Thank you!
Gabriel I.
5 out of 5
7/28/2019
You guys are Fantastic, keep it up!
Marcie L.
5 out of 5
7/28/2019
Michelle Palmer and the service team are very professional and courteous. Unfortunately the matter of which my vehicles have had service have nothing to do with the team but the quality of the Ford product. After two Escape purchases each having multiple issues with many many days in the service bay, have led me to never ever purchase a Ford product again. I have an open case for consideration of a buy back and am waiting for the decision.
Blake W.
5 out of 5
7/27/2019
Thank you for having my Explorer done much earlier then expected
Steven R.
5 out of 5
7/27/2019
Michelle and Adman were very helpful too! Both of them answered all my questions in full and kept me informed through out.
Cali C.
1 out of 5
7/27/2019
We brought the car in to have the nab system updated as it was not showing roads in our community. They said we needed a firmware upgrade, we paid for that and it did not fix the problem. Now they are saying we have to pay more money for a new map card. I didn’t need to update the NAV system. I wasted money and time and I’m very frustrated with the whole situation now. $200 that I did not need to spend right now.
Pablo/Elena S.
5 out of 5
7/27/2019
Great customer service adam swain very helpful
Carl N.
5 out of 5
7/27/2019
Thankful for good service!
Ofelia V.
5 out of 5
7/27/2019
Excellent service and follow-up.
James P.
4 out of 5
7/27/2019
Just a suggestion, when calling customers to let them know there car is ready it would be a good practice to let them know that if they need shuttle service back dealer it is available to customers within a certain range of the dealership and that way if a ride is required it can be set up at the time of call letting the customer know their car is ready. Rather than the customer having to call back and inquire if that service is offered.
Richard Y.
5 out of 5
7/27/2019
Had a good experience with Michele
Daniel L.
5 out of 5
7/27/2019
Very satisfied
Michele J.
1 out of 5
7/27/2019
Please have the Service Manager to contact me to discuss my experience today. I am not happy and plan not to return to your dealership.
David F.
5 out of 5
7/27/2019
Raudel is amazing to work with!!!!
Jose A.
1 out of 5
7/26/2019
The rear passenger window needed work and I was quoted $594 plus tax which is high, but that is your price, okay I get it I do not have to do the work. But when I said NO!! he insisted and asked me if I was sure, that the window was halfway up, and told me that there were rivets that needed to be removed, etc. Not true, so my trust in your service department and dealership is completely shot right now. I got an estimate to fix it with a new part for just over $200 and was repaired for $75 by fixing the old part, both less than an hour of work. I looked it up on U-tube, no rivets. In addition, when I had my rear brakes serviced earlier this year, I was not told or advised to fix my front brakes, which would have saved me money by not replacing my rotors during this service.
Denna N.
5 out of 5
7/26/2019
George was amazing. His service was stellar!

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