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Real Reviews From Verified Customers

Service Center Review Summary

5 star 1477 reviews 73%
4 star 297 reviews 15%
3 star 37 reviews 2%
2 star 94 reviews 5%
1 star 114 reviews 6%
Review Us
Mark N.
2 out of 5
12/25/2019
When arriving to drop-off my truck, I waited for a person to direct me where to go. Nobody showed up so, I walked in and stood there waiting for someone to say something to me! Nobody said anything to me. I then walked up to the desk and said, I’m here for an appointment. Besides that the service was outstanding! Sorry about the complaint. I work in a public service environment type of job...So, I micro-manage certain things! Thanks’ Mark N
Greg V.
5 out of 5
12/24/2019
Yes completely
Yolanda G.
5 out of 5
12/23/2019
From beginning to end, my experience was as smooth and pleasant as possible. Adam was a great help throughout the process. He kept me informed every step of the way! Thanks, Adam!
Humberto B.
5 out of 5
12/23/2019
Very kind and professional.
Albert P.
1 out of 5
12/23/2019
My car was returned w/ items that weren’t mine. I went for a passenger side airbag recall. They lights inside won’t turn off. I was offered a rental car but I have to pay for gas and put a $50 refundable deposit. I just filled up my car. Why would I pay for gas for a rental plus having to wait for a rental car deposit refund for poor mechanical work done on my car. Ford Chino Hills mechanic did a poor job and now I have to wait 2-3 days to get my car back. I’m not picking up the rental. It’s going to cost me more to have it.
Manuel M.
4 out of 5
12/22/2019
Done right and efficiently
Eric M.
4 out of 5
12/22/2019
George went above and beyond to ensure my satisfaction. He researched the best solutions for me prior to giving me recommendations. It's that attention to detail that consumers value and trust when they spend about to make large investment into their automobile
Salah M.
5 out of 5
12/22/2019
Well done
Gilbert H.
5 out of 5
12/22/2019
Jessica was friendly, courteous, and kept me up to date on my vehicle.
Arthur M.
4 out of 5
12/22/2019
Jessica is always great with my car and knows what needs to be done.
Michael C.
5 out of 5
12/22/2019
Service always great with Josh
Lorraine J.
1 out of 5
12/22/2019
I was a wait customer but wasnt told car was reasy until i saw it parked outside the service area. My vehicle key was removed from my key chain without permission then told my key chain was left inside my vehicle. I was told it was for liability yet the key was left in the car which was also unlocked . No effort to put the key back on.
Mary A.
5 out of 5
12/21/2019
Excellent Services!!! Very professional!!
Helen Q.
5 out of 5
12/20/2019
Jessica was wonderful very polite
Jose V.
4 out of 5
12/20/2019
Raudel Macias is a great service representative. I had a really easy and great experience with this great individual.
Asma Z.
5 out of 5
12/20/2019
Excellent ! He treat his customers as they are his family. Thank you
Justin/Christin W.
5 out of 5
12/20/2019
He was beyond helpful and patient with me and my questions
Ryan C.
4 out of 5
12/20/2019
Adam Swaim is the best service advisor I have dealt with. Our van needed major service and took a few days to complete. He gave us frequent updates and explained to us what needed to be done. He provided us with a loaner car which we desperately needed. I can’t than Adam enough. When we need our car serviced again, it will be at Chino Hills Ford. Thank you!
Noe S.
5 out of 5
12/20/2019
Rauldel always have good customer service thanks
Joe O.
5 out of 5
12/19/2019
Josh was very helpful and on top of everything. He kept me updated throughout the process and was a pleasure to work with

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