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Real Reviews From Verified Customers

Service Center Review Summary

5 star 1477 reviews 73%
4 star 297 reviews 15%
3 star 37 reviews 2%
2 star 94 reviews 5%
1 star 114 reviews 6%
Review Us
Betty B.
4 out of 5
1/10/2020
Service is good: Greeting at drive up good. Service in general good. Phone reception poor. Answering calls is very bad. 1. Calls are often disconnected. 2. Pages are never answered by intake coordinater Therefore calls are lost or disconnected. 3. Questions regarding service status cannot be anseredd 4. Noone comes on line to see if call was answered. I had to dtive to the dealership to find out if my car was ready. This is not the first time that inquires about status could not be obtained So unfortunately the service personal did great service on the car but your reception and Coordination of communication truly needs revamping because it truly impacts the overall experience.
Mike N.
2 out of 5
1/10/2020
The repairs on were vehicle were as usual done correctly. I was disappointed that a gold colored disk went missing from the key ring I left. I came back to ask if anyone had found it, but so far no word back to me. Mike N
Lisa M.
5 out of 5
1/10/2020
Great fast service
Joseph A.
5 out of 5
1/10/2020
He was very helpful.
Tim F.
5 out of 5
1/10/2020
Great service
Mike Z.
5 out of 5
1/10/2020
Na
Kelly L.
5 out of 5
1/10/2020
Adam was very helpful and always kept me in the loop, which I appreciated!
Elizabeth R.
1 out of 5
1/9/2020
Well, Gordon **** hasn't contacted me as your chino hills technicians damaged the red cover on the battery terminal in our 16 fiesta st. Gordon said he'd order it today, Wednesday January 8. I was hoping you'd mail it to me to help me avoid driving all the way to the dealer just to pick up the part you see. My husband can install it as its quite simple. We were also told about 6-7 months ago when we took the fiesta fire service due to the battery not charging, that the battery was being replaced as ight was still covered under warranty. According to the service advisor from 1-7-20, the battery was never replaced as when he inspected it, he could clearly tell the battery was a factory stock one. We don't appreciate being lied to and your sakes manager Bryan Mendes can vouch for our honesty.
John S.
5 out of 5
1/9/2020
Very professional and helpful.
Janet A.
5 out of 5
1/9/2020
Friendly and courteous. Kept me updated on my car and even had my car washed and I didn't even have to ask.
Elaine W.
5 out of 5
1/9/2020
Joshua's customer service was exceptional! Looking forward to submitting a survey.
Carmen A.
5 out of 5
1/9/2020
It was very good .he was nice with me ... good guy...I’m happy with car’s jobs done also was so fast and good ??????
Robert M.
5 out of 5
1/9/2020
Humberto was awesome
Ryan A.
4 out of 5
1/8/2020
Josh was very kind and knowledgeable, they under promised and over delivered!
David T.
4 out of 5
1/8/2020
Jessica checked me in ask if I needed a ride. I said I would wait for my car she keep informed about how long a wait.
Daniel F.
5 out of 5
1/8/2020
As always Joshua Newman was extremely courteous and provided me with top notch service.
Barbara W.
5 out of 5
1/8/2020
He was very pleasant. He helped get our recall taken care of besides getting our oil changed. Car was also done when promised!
Bill W.
5 out of 5
1/7/2020
Jessica and the entire Quick Lane service team is always very helpful and professional.
Leonardo A.
4 out of 5
1/7/2020
Thank for your service. The shuttle service was beyond what we expected. It made our day. ????
Celso S.
5 out of 5
1/7/2020
I was in and out. Humberto was on it. Thank you!

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