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Real Reviews From Verified Customers

Service Center Review Summary

5 star 5704 reviews 66%
4 star 1708 reviews 20%
3 star 243 reviews 3%
2 star 498 reviews 6%
1 star 487 reviews 6%
Review Us
Manuel B.
5 out of 5
10/12/2025
Exceptional service
Adam B.
4 out of 5
10/12/2025
Good work takes time but never dissatisfied
Elvia A.
5 out of 5
10/11/2025
Everyone in the service department were great. Isabel who scheduled the appointment. Jason who started the process of my appointment when I got there. Kevin was busy helping another costumer. So Jason stepped up to help me. Thank you.
Mabi Q.
5 out of 5
10/11/2025
Very satisfied. Tony, is an outstanding worker.
Moy A.
4 out of 5
10/11/2025
Jason was very helpful and understanding my car dilemma. He took the time research my problem and came up with a solution. I would definitely recommend him as an asset to your service department. Moy A
Benjamin G.
5 out of 5
10/11/2025
Matt at Toyota Hemet was the best. They will always be my go to for services.
Patrick H.
5 out of 5
10/11/2025
Tony went above and beyond to help me. He is the reason I will continue to service my car at Hemet Toyota.
Peralta E.
4 out of 5
10/11/2025
Long wait l was waiting 3.5 hrs. To long a wait
Pamela C.
4 out of 5
10/11/2025
Tony always takes care of my concerns about my car and keeps me updated about anything that needs to be done sooner versus later and I completely trust him and he knows this and that’s why I will go nowhere else to have my Toyota serviced ????
Eric F.
5 out of 5
10/11/2025
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Ruth W.
5 out of 5
10/10/2025
A job well done, very attentive, and speedy. My car is always in proper timing. I appreciate all of the service staff. Thank you for training them well,
Guerin F.
5 out of 5
10/10/2025
Happy with the service that I received .
Robert S.
5 out of 5
10/10/2025
Great service Tony was fantastic again
Annette P.
4 out of 5
10/10/2025
I appreciate Danielle to also get the 2 tiny "recalls" taken cared of when my car tire was getting fixed. I also appreciated her getting me into a rental so I can finish my work day and work the next day.
Alan S.
5 out of 5
10/10/2025
So far so good service is very good thank you
Leonardo B.
2 out of 5
10/10/2025
Upon checking in, I was told the wait would be around two hours and that I would receive a text message when my car was ready. Unfortunately, I never received the message because it ended up in my spam folder which I understand is partially my responsibility. However, I think the representative could have also come to update me in person, especially since the location wasn’t very busy at the time. The representative should check on customers waiting about 10–15 minutes after the text has been sent. it would have been helpful if staff had checked on customers who were still waiting. Because of this, I ended up waiting an extra hour and a half unnecessarily. For improvement, I suggest that staff check in on customers more frequently during long waits and consider sending both a text and an email notification to ensure important messages aren't missed.
Danny J.
5 out of 5
10/10/2025
Great service. Thank you!
Mike E.
5 out of 5
10/10/2025
Kevin did a great Job! Thanks Kevin!
Frank C.
5 out of 5
10/10/2025
The entire staff have been amazing. Great customer service/ support, from start to finish!! Great job!!
Michael S.
5 out of 5
10/9/2025
Thank you Jason!

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