Great service staff were helpful thank you
Jesse was great as always; very understanding and helpful, and kept me updated the whole way through. He listened when I expressed concerns and made sure things were taken care of.
Pia was my service agent and set my appointment for a specific time only for me to show up and cancel my appointment because she forgot it was a holiday. I let her know I was calling the dealership at her extension and she stated that she forgot to give me a call back to confirm the cancellation. She rescheduled my appointment and did not alert me the time of said appointment. Overall experience was very confusing and not very pleasant.
Immediately drove it home and noticed the problem right away. Regenerative breaking paddle ( left side ) needed to be clicked at least seven times for it to activate 1 notch out of 4 for any regenerative breaking.
Car created sound ( a thudding, sputter sound ) that car was brought in for. When the 40 miles ev was able to be used, it’s easily recreated when it’s first tuned on with no electric miles, prioritizing just the engine. First left hand turn was noticeable right away.
Brandon took care and pride in his service, looked for the problem of the rattling and helped set up shuttle service for me.
Martine was outstanding and ensured a positive outcome when the parts were not available on my scheduled appointment. She made a difficult situation much better than I could have expected. She kept me informed and made me feel confident that I was at the perfect place for my automotive needs. She made things happen in a most positive way and made me feel reassured. I truly appreciate her.
⭐⭐⭐⭐⭐ Outstanding Service – Martin Paulson Went Above and Beyond
I cannot say enough great things about my experience working with Martin Paulson as my service advisor. From start to finish, she was absolutely exceptional. Her communication was top-tier — she kept me consistently updated on the status of my vehicle, explained everything clearly, and made sure I understood the process every step of the way.
What really stood out was her professionalism, organization, and attention to detail. I never once felt out of the loop. She followed through on everything she said she would do, and that level of reliability is rare these days. It gave me complete confidence that my car was in great hands.
Customer service like this truly makes a difference. Martin didn’t just do her job — she went above and beyond to make the entire experience smooth, stress-free, and seamless.
If you’re bringing your vehicle in for service, I highly recommend asking for Martin Paulson. You won’t be disappointed.
Miguel was great ! Service was great and fast! Very impressed with everything :)
Courteous, no problems at all!
Noise coming from steering rack is still there but I didn't have time to wait but will reschedule for more diagnostics. Pickup after "repairs" all dash lights on. Had to wait for reprogramming. The panel under steering wheel not attached properly. Had to return to service dept for the 2nd time after pickup. Very Very frustrating. Martine was an amazing service advisor and took a ride with me after the 2nd return
Not happy not understanding warranty
No you said 1 question. I don't like surveys
Jesse very nice. Because my English isn't good, they always explain things to me clearly and understandably.
Not satisfied first I took my automobile for service Jesse di not ask me for my number he just said ok we call u Tomorrow Saturday I waited for his call I call saturday right before 3pm nobody answer on call sales department a lady answer and I ask her for an update on my vehicle she said let me check I think there close let me check I'll call u back nothing waited for 10 min I call back another person this time a gentleman answer he told me the same thing I'll call u back I said I need to pick up my car today I need it for work tomorrow Sunday he said I'll caulk u back did not received a call from nether one I miss work I lost money for the day and the company game me points becase I was absent call back on Monday and I was told they had the old number in file when I call for the appointment I gave the lady my number because she Tex me back with the confirmation of the appointment when Jesse said to me we call u tomorrow he should it ask me is the number in file the same me thinking the lady of the appointment updated the information in the system now today Tuesday when I go pick up my vehicle I get charge $169 dollars just for the diagnosis on my vehicle and my car is all dirty my car was there 4 days not even a wash as a courtesy sorry but not coming back to diamond Honda of Hemet.
The service department did make a mistake today trying to tell me that my 2 back tires are bad when in fact I went to my tire shop today and they inspected my tires and told me that there is Nothing wrong with my tires.
Please replace those very uncomfortable seats you have in the waiting area.. they might be ok for someone 6’7” but not someone 5’3.
When we got our Honda back we could not open the trunk. Not by key or trunk button
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