Fantastic service.Pia was very professional
Did not receive good service. Did not seem to know anything about my truck or the service it received in 2024. Truck was garaged from May 24 until a few weeks ago. Compare miles . They tried to charge me twice for my replacement key. They installed a head gasket that you replaced in May of 24. Why weren't the problems found in 5/24 when I paid y'all to go thru truck then? Remember this truck went from your shop to garage. Was not driven. I need you to reimburse me for head gasket and anything to do with it. I have been a customer since the early 90s. Bought many cars and trucks from you, also always used your service department. Y'all treated me like diet while I was there. Tried to pay cash for another car, but they were so unfriendly. The
sales manager is not nice. The sales guy was fair.
Thank you for always providing fast efficient service!
We can always count on Honda of Hemet for all our family needs
Pia was very good n has exceeded her customer service skills with me
Please recognize pia for going above and beyond
Some more communication would've been good but they more than willing to communicate when I reached out so I guess it's fine
Thank you! Fast and efficient like always.
Everyone did a great job Thankyou
Good customer service, fast and all workers are friendly!
Great service
Thank you Mr. Flores
Jose M
fast and good????????????
Couldn't have expected any better service. Jesse provided exceptional service and kept me upto date of service performed and service needed.
Thank you Jesse!
Thank You
For Your Service
Miguel was phenomenal!! He anticipated what I need and how he could help before even calling me. Not only am I now a Honda lifer but I'm a Diamond Valley Honda lifer!!!
Everyone was very nice and helpful. Made my experience great.
Eder have a great customer service and was very helpful
The gentleman who serviced me was extremely rude! A young lady took my keys upon arrival and I went to wait in the lounge area. About 5 min later she approached with an iPad saying verbatim : “don’t worry about the price I haven’t added your maintenance plus” I obliged and signed. Bear in mind my appointment was for 7:30 am. I was extremely tired, so I left it at that. Hours later I received a text saying my vehicle was ready. I approached the counter, and a white male with a mowhawk style haircut gives me the amount . I ask him why is so high, and wait for him to show me the print out. He doesn’t ; and repeats himself and says “well you signed”, and I said, “I signed because she asked me to. (You can ask her she’s right there!) She had come over prior to give me my keys ( but she had a customer at her counter she was helping) … and he rudely remarked whilst rolling his eyes “ she hasn’t paid yet “ which implies I’m going to run off without paying.
To be clear- I purchased my vehicle from this location. I’ve never had an issue before, and once worked has been completed on one’s vehicle ( ask yourself what really can we as customers do?) suppose I did run off , my information is in the system …I’m sure I could be billed or sued etc. Nevertheless, the guy was a total ****, and if I hadn’t composed myself in my head I would have embarrassed him, and verbally berated him, filmed the list!!! There was no need for his smug and disrespectful remarks. Additionally, two other women were having the same issue and treatment. Which reflects that the fault lies with the dealership. I am well educated, polite, and very knowledgeable. I don’t appreciate the lack of bare minimum customer service skills. Is there any training given? Are good workers that hard to find? It’s car servicing not NASA, Boeing, and there’s no welding taking place. Did he personally craft & design the vehicles? Is there some place else he had to be? Doubt it!!!!! The young lady helped me on my way, but if I ever return and receive such low class un-refined behavior , I’ll just become vulgar and adamant about him losing his job. Then when people “crashout” it’s like what is that serious… I can assure you it ALWAYS is!!! If it will keep rude as people from playing with you. I never leave comments. But this was by far thee worst experience I’ve ever had from any public place of business.
The procedure should have consisted of the young lady returning to me with the adjusted price once my monthly service was applied. A brief overview of what was going to be done , the amount due, and permission given to proceed. Had I known the full amount I would have simply gotten my oil changed and/or possibly filters. Or whatever my heart desired. It’s my vehicle!!! I also spoke with that young lady ahead of time when I initially booked the appointment. So to imagine thinking perhaps you’ll only be out of 100 or so max. and the invoice reads $440 I was appalled. Forgive me, but as paying customers we should be allowed to understand the breakdown, ask questions what have you. Train your team to do better my goodness. The fact I’m still this livid and this was almost 12hrs ago should speak volumes to how horrid this experience was. Please note : I double dogg dare him to try that again.
Excelent customer service ,good job
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