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Real Reviews From Verified Customers

Service Center Review Summary

5 star 8599 reviews 72%
4 star 1528 reviews 13%
3 star 321 reviews 3%
2 star 747 reviews 6%
1 star 792 reviews 7%
Review Us
Janice M.
5 out of 5
7/14/2026
Excellent attention from Martine! She sure does know her job. She made me feel very comfortable. Thank you Martine! Stay Gold!
Julio F.
5 out of 5
7/14/2026
I have always a good experience at Honda, they're very polite. They pay attention when you're explaining about your car, they always have a smile. I am very happy with Honda
Scott H.
4 out of 5
7/14/2026
Understood my service needs and wants very well and took care of them for me. Couldn't be more satisfied. 10 stars
Damian S.
4 out of 5
7/14/2026
The transparency there is second to none. You dont feel like they are trying to gouge money from you. They show you videos, give a thorough all point inspection. My only complaint is when you are waiting for a service rep to speak with you, they never acknowledge you or welcome you, its like they completely ignore you. But once your in, its all good.
Teresa H.
5 out of 5
7/13/2026
Always great service! Very prompt
Viktoriia C.
5 out of 5
7/13/2026
Martine was so helpful! Great service!
Melissa L.
4 out of 5
7/12/2026
Joel Williams was amazing to work with. He really took the time to get to the bottom of the issue with my Honda HR-V instead of just going with the easiest fix. He explained everything they found in a way I could understand, and even gave me tips on how to keep my car in good shape. What stood out to me most is that Joel genuinely takes pride in his work. He was patient, friendly, thorough, and made sure everything was done right. My HR-V is running like new again, and I truly appreciate the care and effort he put into it. Thank you, Joel, for going above and beyond. Honda is lucky to have someone like you!
Daniel S.
5 out of 5
7/12/2026
Great
Ricardo M.
5 out of 5
7/11/2026
Great customer service
Eva A.
1 out of 5
7/11/2026
Mechanic forgot to recalibrate my car and he left my hand rest dirty and this was my first time at Honda Automotive center. Makes me think twice about coming back.
Tiffany M.
5 out of 5
7/10/2026
As always, I receive excellent service from Diamond Valley Honda
Ulises O.
5 out of 5
7/10/2026
Grasias a Miguel por El servicio excelente persona y a sus compañeros excelente servicio 10 de 10
Larry M.
5 out of 5
7/9/2026
Joel was amazing! Super helpful, communicative and just very nice
Eric J.
2 out of 5
7/9/2026
I bought my car less than 2 weeks ago. Miguel told me that they've narrowed the problem with my car's microphone down to 1 of 2 possible parts that need to be replaced. However, he refuses to buy and test them, even one at a time, even though they're certain one of them will fix the problem. He says he's going to make me take it to the Chevy dealership to have them fix it. He told me to ask Sales if they would cover the cost, and Jesse Johnston says he asked 3 supervisors and they all said no. So even though I paid for the car with cash just a few days ago, and I was promised that if anything went wrong in the first couple of weeks they'd take care of me, they've reneged on their word. I feel like I was used for my money. If this is how you treat your customers, I will never buy from you again, and I will advise everyone I know to not do business with Diamond Valley Honda. I do hope that whoever reads this contacts me to talk about this; if they do, I will reconsider my opinion. But right now, I feel hurt and betrayed.
Kevin A.
4 out of 5
7/9/2026
My service technician was above and beyond you don’t get this service often. Ty
Allen M.
5 out of 5
7/9/2026
Glad to have Honda thoroughly check out my Pilot. Thanks
Brian H.
4 out of 5
7/9/2026
Great communication skills
Laura P.
1 out of 5
7/8/2026
Not today
Dolores G.
5 out of 5
7/8/2026
Brandon presented himself professional and knowledgeable of his position. Five stars to your service department. Thank you Honda and Brandon.
Laura M.
5 out of 5
7/8/2026
Yes job was done well and I'm satisfied with the service. Thank you.

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