Jeff is the best. Have gone to other Fords and haven't been happy but with Jeff I've never had an issue
Thanks for not making us wait too long when it comes to picking up my truck. I understand being busy, but to be acknowledged when a Ford staff sees me waiting and letting me know that my vehicle is on its way in real time made a big difference. Also, the “service video” was a really nice. I don’t get to see bottom of my vehicle much. Haha!
I had a great experience with the service department. The my service rep was friendly, professional, and kept me informed throughout the entire process. The work was completed before expected, explained everything clearly, and made sure all of my questions were answered. It's refreshing to work with a team that values customer service and takes pride in doing quality work.
I don’t care to type out all the details but let’s just say. Jeff was NOT my favorite person to complete my service.
Everything was great from the service advisor to the pick up.
This is now the second time your service dept has let me down. You had my car for over 8 hrs today and never got to it. I had to call in at 4:30 to see when it would be done to find out it was never touched. I spent over $35 in Ubers today because you don’t have loaners which is crazy considering this was for recalls done by Ford. Your email is incorrect nothing was completed on my car and the link in email doesn’t even take me to your website. You guys need a severe overhaul
amazing service! didn’t even ask for the truck to be washed and it was!
I had an excellent experience working with Jeff. He was attentive, helpful, and professional throughout the entire process. He took the time to answer my questions, kept me informed every step of the way, and made sure everything was handled efficiently. His friendly attitude and outstanding customer service made the experience easy and stress-free. I truly appreciate his dedication and would highly recommend working with him.
By far the worst experience I’ve had with going to any service shop. My car was good they worked on it fine however my issue is the time it took. It took about 10 hours for them to finish my car for a simple oil change and tire rotation. I dropped my car off at 7:30 am and did not get it back until 5:30 pm and this was with an appointment scheduled. Only estimated to take two hours, furthermore I was told they would only be there until 6 for me to pick up my car which in my opinion is highly unprofessional considering how long they took, I had just enough time to pick up my car.
Jeff was very kind. He made sure that I knew what was going on with my vehicle every step of the way. His communication was very clear and informative. He made me feel like a valued for customer. He has been taking care of my family since the 1990s and he should be committed for his outstanding service and loyalty to Ford.
Your company charges a 3% fee for credit cards, which I don't like but I understand, it's the price for doing business. Your 3% fee forced me to use cash, 3 one hundred dollar bills. Your company did NOT have the appropriate change for the transaction, all they had were five dollar bills. If your company is going to charge an additional 3% fee on credit cards, the least you could do is provide appropriate change, doesn't seem like much to ask. On a side note all the staff i came in to contact with were very friendly and professional.
Jeff was all over it from start to finish.
My auto is running well. You did a good job repairing it. Thank you..
Lidia is a great service rep. Fairway Ford always performs quality work
Jeff gave fantastic service. I will definitely be returning to Fairway Ford.
Gage is consistently amazing service he is kind patient helpful easy going honest. Every one in service is great Jeff Lydia Roberto 10 stars ⭐️
Timely and friendly service!
I was well taken care of. Thank you, Gage!
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