Gage is awesome. Your service department as a whole does an excellent job and that is why I bring my fleet vehicle in for service here. Will continue to drive the distance just to come to Fairway. Thank you.
Jeff is helpful and professional. I specifically go to fairway ford for service because of him.
Lidia and the team always take such good care of me and my vehicle I will only deal with Fairway Ford thank you Fairway Ford for taking such good care of me.
Lydia was a pleasure to deal with very professional, very knowledgeable and just a great representative of your company. You should be proud that she is an employee that projects a great image. I think you need to give her a pay raise.
Again and again Lidia Radford defines customer service!!! Ford Motor Company should have Lidia write the manual and teach the class on customer service. 15 plus years and continue to exceed expectations. I hope who gets this shares it with her and acknowledges her excellence through out the company
Thank You for your great service and comprehensive explanation of how you diagnose and perform what needs to be done for my car. I appreciate all that you do on every visit. Jeff, you are definitely a five star guy!
Lidia has always handled our service needs and we appreciate her help in getting things done in a timely manner.
I would like to thank Steve for all his help today. I had a much better experience this time.
My last visit with Lidia was awful.
Steve went above and beyond.
Jeff is always very helpful and professional. I travel a little further from home to Fairway Ford because of his great service.
I love dealing with fairway.
Easybtinget and appointment. Service was done quickly.
Jeff is a great service adviser, I have trusted him with all of my vehicles for many years.
Separately, I am deeply disappointed that you are now charging a service fee for credit card use. I will be looking for alternatives for both my personal vehicles and my company’s fleet of Fords.
Communication was good and job done in good amount of time
Service dept very accommodating- Jeff was awesome
Thx
Been doing my oil change on this dealership since I bought my truck. But this time is not acceptable, the guy who did the oil change didn’t even wipe the oil pan cover. Used oil all over dripping in my Garrage and scared me I thought there’s a leak.
Always amazing service with Jeff!
Jeff rocks! I totally trust him. A diamond in the rough world of service advisor
Jeff has always taken care of myself and vehicle. My next vehicle will be purchased through this dealership solely because how good of a job the service department does.
Service person failed to offer me the use of my Ford Pass account as an option to paying cash. It was then recognized by Lance in accounting/ payment center after the final transaction. This caused unnecessary delays for me and cost for Fairway. He then missed the issue of the rear brake light going out and the Bulb and labor was charged to me which was a warranty issue. Again, this was corrected after I question it at the final accounting process. Almost seemed like it was deliberate. Overall, a terrible experience.
Everything was done well. Thank you! We will be back for next maintenance. I really trust this dealership service department.
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