Marco is kind, patient, and supportive with all my VW needs. He sends up dates and always makes sure everything is ok. He's welcoming and creates a positive atmosphere. He's definitely makes being at service bearable. I know my VW is always in good hands when he is in charge.
Marco provided outstanding customer service from start to finish. He was professional, knowledgeable, patient, and genuinely cared about making sure my concerns were addressed. He treated my husband and me with respect, dignity, and compassion throughout the entire process. Marco kept us informed every step of the way and made what could have been a stressful experience smooth and worry-free. His dedication to customer satisfaction is truly commendable, and he is a tremendous asset to Bay Ridge Volkswagen. We are extremely grateful for his exceptional service and would highly recommend him to anyone seeking a first-class service experience.
Professional and communicative!
Service was timely and satisfactory. Service manager was polite and helpful with questions ask.
Overall, I was not satisfied with my experience. I brought my vehicle in about 2 weeks ago. I was told a diagnostic could not be completed because one part of the tool was being replaced. And so, the vehicle was returned back to me ahead of the coming weekend. Upon receiving my vehicle, the VW rep, Chad informed me that he would notify me the following Tuesday once diagnostic tool is up and running. I have not received any contact from him or anybody at Bay Ridge VW til this day.
There was no discussion regarding the inspection since the check engine light is not on the dashbroad. If the car is driveable then there should not been an issue with me passing inspection.
Exceptional service. Everything was on time. Affordable pricing. Daily communication. Never in my long lifetime experienced such considered attitude. Kudos all around for the whole team.
I thank you for the quality care.
I was very pleased with the service I received even the complimentary wash Marco was very inviting couldn’t ask for a better attendant kept me updated by text on status of car
Everything was perfect. I love the experience and how safe I felt with every staff. Definitely would recommend.
Happy with Chad & service.
I am currently leasing a 2024 Volkswagen Tiguan I am looking to upgrade by the end of August thank u
I was told that the 1 year service that was completed in May at Brown’s VW in Midlothian VA was not in the system and I should get it done again.
I was told I would be notified when the car was ready (3-4hours). I did not receive notification and after waiting 5 hours I was told the car had been ready and they would email me the receipt so that the service could meet the minimum hours for payment to be triggered.
After picking up the car the tire pressure light was still on.
I never received the receipt and proof that the recall issue was fixed, the 10k mile service was completed and tire pressure was fixed.
I asked Chad about an issue with my navigation cutting off mid trip and he gave me a paper with instructions to switch my service from Verizon to Tmobile. I’m still not sure how to resolve the issue it does not appear to be applicable to my issue because I do not have Wi-Fi service for my vehicle with Verizon.
It's always a pleasure to deal with Marco. He is prompt to respond and make sure his team is available.
He communicated the process clearly and kept me informed at each stage. His approach was highly professional, courteous, and considerate of the customer. He is an exemplary representative of Volkswagen.
Thanks
I did not receive a phone call with an update on my car. I received a text to approve costs. I had concerns that I asked to be checked on the car and I had to call the advisor to find out if there was information as I did not hear from the advisor.
In the past, the advisor would always call with an update or to explain anything. The text that I received had the price of one of the services incorrectly charged $200 higher. The advisor did not find it easy to explain the charge until he said it was an AI mistake.
When I picked up my car on June 10th, the car was returned to me with the passenger seat lying completely flat. Both side mirrors were facing down so when I was driving on the road I noticed and had to adjust while driving. I found the child lock was put on the windows. I am surprised by the type of service that I received as I have been a loyal bay ridge VW customer for 20 plus years.
Just an inspection. Quick turnaround and good communication.
It felt you guys kept the car extra long time just to kinda corner the costumer with the time and place me in a position where I had no choice but to pay 10.000k for oil leaks. It was no reason not to tell me the cost from just few days having the car but after 6 weeks. It shouldn’t take that long to input that estimate in a computer since you knew of car issues and you told me from first week.
I have to intention to return. Thank you.
Chad was very kind and professional. He went above and beyond in explaining the details of the service and, more importantly, did so efficiently.
Chad was extremely helpful and personable. He communicated the work required and the expected time that vehicle was going to be in the shop. Contacting me with updates throughout the day. Overall, I had a good experience at Bay Ridge Volkswagen.
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