When I took my car in for service, it says 50% oil now it’s saying 40% so I’m not sure if they changed the oil or they just forgot to reset it. Second when I plug in my phone, it doesn’t read it onto the screen. So I made another appointment to take it back. Gas is not cheap right now. Keep taking it for the third time is too many times for the same thing.
Arturo is an incredible person, and his service—courteous, kind, insightful, and very well-explained—is simply brilliant.
Yes I will provide them. the best service I have ever received from Alexis.
I am extremely disappointed with my experience at Honda of Gardena. When I scheduled my appointment, nobody informed me there would be a 3–4 hour wait. Had I known that beforehand, I never would have made the appointment.
As soon as I arrived, an employee named Arthur was very rude and unprofessional. Instead of greeting me respectfully, he immediately asked if I planned to leave because there was a long wait and said I couldn’t stay around. This was my first time ever getting service at this dealership, and the customer service was terrible from the beginning.
What’s even worse is that after I got home, I noticed parts near my glove compartment and cabin filter area were left broken and laying on the floor of my car. Nobody informed me anything had broken during service. I do not work on my own vehicle or touch the filters myself, which is exactly why I take my car to professionals for maintenance. It’s upsetting and unacceptable that my car was returned to me damaged without any explanation.
I’m also questioning whether the inspection and oil change were even done properly. My paperwork marked everything as “good,” including fluids, but my windshield washer fluid was still low, and now my maintenance light is showing “B1” after the visit when it should have been reset correctly. On top of that, after they performed a tire rotation, my tire pressure warning came on while I was driving on the freeway.
Overall, this was my first and definitely last visit to this dealership. I expected professionalism and honesty, but instead I left feeling frustrated, disrespected, and worried that my car was not serviced correctly. I will be contacting the dealership again because I want my vehicle inspected and repaired properly.
We promised we would never come back to this dealer due to previous terrible experiences. However the service was great and I’m glad we got Chris to help us. He listened to our concerns and made sure we would leave happy. We’d definitely come back again for future service visits because of him. Thank you Chris!
Chris is always great only will trust him with my cars
Dale was excellent! Great customer service skills ???? He was very helpful and respectful!
Great service and Mr Quintanilla was a very helpful guy.
Mr. Nelson, manager. And service team have great customer support and communication. Nelson in (services) handled my situation with ease and understanding, including supporting staff! (Gardena Honda)
Very thankful for the great customer service from Alexis, always available and willing to listen to my concerns about my car. He always explains to me what kind of services my car needs .
I had a positive experience with my service today. Mr. Jauregui was professional and kind. He explained the added maintenance that my car needed. I left the dealership satisfied with the repairs.
art was very professional and knowledgeable.
The job was very satisfying
Helpfully explained service options and worked out a service plan. Servicing completed as agreed.
I was told my car would be done by 2:30pm. I didn’t leave until 4pm. I’m not dissatisfied with how long it took, but just be honest about the time.
Art is great!! Very accommodating and friendly.
Benny greeted me in a warm and professional manner. He listened to my concerns, described in detail the work to be performed and provided an accurate estimate of the cost and time that would be required to complete the service.
I had the best dealer experience ever. I’ve driven many many Honda vehicles and your service team by far was the absolute best! Great experience
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