Answered all my questions and was very reassuring about my service procedures. Looking forward to dealing with Eric again.
John was great. Very helpful
Just an overall experience was not as good as ones I had with my usual service manager. (1) Mr. Gomez did not ask me to go over my information so you still have my old contact information, (2) he added a new service contract without asking me and I had to stop him to get a clarification for that, (3) he also told me that the contract is for the next 3 years, but when I checked the term after the service, it said 2 years. I would have waited for a while to renew it, had I known that, and (4) he never came to see me or call to go over the results of the service. It was very business like and cold. In addition, no one was able to tell me when John (my usual service manager) was coming back and blamed on a new GM and a new front lady.
Our (including family members) dealing experiences with Mr. John Agahan for many years are highly satisfying by way of transparency, detailed explanations & customer oriented. He is an asset to SouthBay Toyota.
Angel is an awesome Asm i appreciate all the help
Thanks a lot
Looking back over my experience on that one day, it was the communication process that upset me. I have a long history with this Toyota dealership but the vehicle I brought in for service was not purchased there. The dealership should first update their records so we are starting at the same point.
I have been there 10 years
Looks like owner has changed. Two coffee machines died
I’m very disappointed
Autonation Toyota Irvine has coffee machine and free popcorn
I appreciate the service that I received from Jorge and the South Bay team in general. Thank you!
Angel completely understands customer centered culture.
Always a professional.
I was told the service would take about 1 to 1½ hours, but I ended up waiting nearly 3 hours, even though I had an early appointment. On top of that, I was charged significantly more than I have paid for the same minor service in the past. The overall cost was much higher than I expected, which made the experience even more disappointing.
John took care of my problem very quickly
He is nice and professional
I was quoted $123.68 to replace the cabin air filter. That price is ridiculously high.
Angel was attentive and understanding
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