The service team was very courteous and welcoming when I arrived to my appointment. Chris wasvery accommodating and showed interest in my concerns.
He did seemed more honest and less pushy than other Toyota sales managers I've met with recently.
I went to the Toyota for a simple oil change for forty nine dollars and ninety five cents
I had to show them on my cell phone that stated the price then he said that I had to pay ten dollars more for the oil. I had to wait two and a half just for a simple over price oil change that's way too long to wait I won't go there anymore
Excellent survive and help.
I noticed that in my invoice it was not specified if oil change was performed. Compared to my previous invoices it was specified “Lube , oil and filer change.” I immediately gave a call to Edward Gomez, my service advisor that day. He assured me that if AUTOCARE was indicated in my invoice, oil change was performed. For the record, if something happen to my Sienna due to oil change, it was the fault of tech Erik Velazco. This was the first time it happened to me. Thank you.
Service Manager was greatans he gave is a great service. However,we had to pay &103 additional expenses that we 100% believed was free because we paid for a 10 year warranty.small items Must be covered by a warranty.
Jorge Noble has a great attitude and provided and excellent support.
Thank you
Your Staff is very professional and always explains what needs to be done and how important it is to get services done to keep the vehicle running smoothly. I will always return to ensure I am getting good service from a qualified mechanic. Thanks for caring about your vehicles and keeping my vehicle running smoothly.
I was pleased with the service from William. However, the cashier was very rude, spoke abruptly and disrespectful. I encourage you to review the video of our interactions so that you can see first hand how she speaks with customers. Her behavior is unacceptable and will definitely be the cause of customers to not return.
It was delivered on time plus they explained what other issues need to take care off
Great job, thank you ????
That was a good experience
It was done within the shortest time possible, and the vehicle drove well on my way back home.
Yes, thank you for your good service.
Excellent service from John today as always!
I wanna start this off by saying John was very nice, but my experience with South Bay Toyota service was unacceptable, I’ve had an appointment for 215pm I didn’t get there pretty early because I do work down the street and I still had to wait three hours just for oil change, I think the ladies at the counter were all rude, the young guy that took my receipt and ran to the back to go pick up. My car was looking for my car for over 10 to 15 minutes to come back to tell me that he cannot find my car. They lost my car so yes I’m not happy. Very upset. Spoke with your part manager service manager supervisor I believe Rick he was rude to. He did not try to please me my day my evening. I should say with you guys was one of the worst days of my life and I told your supervisor Manager I would not come back to this soft Bay Toyota. I will take my business to Manhattan Beach and maybe I will get the real good service since I’m paying my money so yes, I’m not happy with you guys. Very poor customer service.
Angel Maldonado is a gem. He was courteous, respectful and knowledgeable. Myself being in the automotive industry I understand how the dealership should run and I’m very impressed. Thank you for the great service.
Excellent service and I loved the video of my work completed. It was great!
Excellent service by all involved.
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