ERIK SANCHEZ GOOD CUSTOMER SERVICE VERY NICE HELPFUL YOUNG MAN. GOD BLESS HIM.
Top notch service from John. Thank you John!????
John is very helpful in his diagnosis of my car, in his explanations and advice. I truly appreciate him and his seevice.
I love taking my car here.all ways so helpful
I was not completely satisfied with my experience. 2 out the 3 complaints were addressed. The compliant about fixing the missing driver side mirror cover was not addressed. I was told that there might be a replacement in the beginning but there was no resolution communicated to me or anything written in the documents given to me at the end when my vehicle was ready for pickup.
John Agahan is so knowledgeable and experienced as well as gracious & friendly. He is thorough in his evaluation of what is needed for the cars and helps me anticipate the costs for service or repairs. I completely trust John and he is the main reason I continue to service my vehicles at South Bay Toyota. Thank you.
Alfredo is the best. He is professional, friendly and upfront about costs and has gone out of his way several times to provide great customer service.
Very experienced and professional customer support agent
I am very satisfied. The only thing I would suggest it explaining the flow at your facility. It was my first time and I felt a little lost from drop off to pick up. I did ask for guidance and everyone I encountered was friendly and helpful. However a text messages with simple instructions would have been great!
Wait time to get checked in seemed long, mainly because there was little indication of where you were in the process and you didn't know whether they forgot you or didn't notice you coming in.
Coffee and lounge were good. I liked being able to approve suggested maintenance through my phone. Checkout and pickup after notification was fast.
Es una persona excelente con buen trato hacia las personas con una gran amabilidad y respeto
Gracias ????????
I'm completely satisfied with my service experience with John, he's been taking great care of my Truck since 2016.
Eric was great. Good listener & communicator for my service needs. Thank you.
Very informative and professional
Highly recommend Erik in service
Found a scratch on steering wheel
They told me it will take 2.5 hours. Waited 5 hours, no call or text. I called the service department trying to get just estimated time but I was redirected to voicemail 3 times. Finally got text after 5.5 hours saying "how can I help you". My car was ready after 6.2 hours...
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