Erik Let's was very professional and courteous. He even called to let me know when my car was done.
Chris was outstanding! He answered all my questions. A great guy’
Everything is perfect. Service is great and quick.
Fast, easy to understand what was going on, Erik was great.
Excellent service advisor. Will gladly work with him again.
Everything went smoothly. No surprises. Customer service great, especially Chris. Love my Subaru.
I am very happy with my service today. Diamond is an excellent service representative.
ERIK IS GREAT. ALWAYS HAPPY TO HAVE HIM SERVE ME.
I WANT TO bring to your attention that the last time I was in with my vehicle I was told by the mechanics I needed a new battery. When I got home I told my husband we looked at the battery and you could see the water was low in the battery. I'm sad that the mechanics don't think outside the box and just noted low battery needs replaced. The battery has a visual to the water cylinders and they could have easily looked at that and notice it was low and maybe replaced it with some distilled water. Instead of trying to sell me a new battery. Anyway other than that I enjoy Michael Holh Subaru and I do put my trust in your mechanic so I hope you can bring this to their attention and maybe they can think outside the box. Because I did have another situation with Michael Hall Honda and because the mechanics only rely on the computer generated report of what's going on they don't think outside the box and deal with the car from a point of reality. Anyway that's my feedback.
Service department is very user friendly! Great personal ????
They were unable to duplicate my issue of my radio changing channels on its own. They said I could bring it in while it was happening but other than that they can’t help me. The channel changing happens intermittently and I would have to stop what I’m doing to drive to the dealership in the hopes the radio will still be changing the channels on its own by the time I get there. Why would I take time out of my very busy schedule to even bring it in to them if there wasn’t an issue I would like to have fixed. I have a bumper to bumper warranty for this very reason.
They also suggested I video the radio changing channels on its own. So I should be videoing my radio while I’m driving?? That is dangerously stupid to do. I am extremely unhappy with this situation! I do a lot of driving and the radio is essentially for it to stay on the channel I want.
Chris was very nice, helpful & professional
You got me in on short notice
Thanks it’s a pleasure!
Perhaps I’m wrong…. The oil change was on sale at $91 as I recall and the end bill was 109. Where did the extra money go? My wife brought the car in and forgot about the applied coupon when The oil change was booked.
Felicia was great! Easy in easy out.
Eric went above and beyond in providing great service. He was incredibly helpful and professional.
Very professional and personal. I felt like I was a VIP.
CELSO WAS GREAT AND HELPED ME TO GET THE SERVICE THAT I REQUESTED DONE IN A TIMELY MANNER AND AT THE PRICE THAT I WAS HOPING FOR. THANK YOU!
Scott McDuffie is absolutely my favorite to work with and is such a major asset to Michael Hohl Subaru. He's friendly, honest, helpful, and always willing to go the extra mile. He's extremely professional but also knows how to work with my goofball sense of humor which is a major plus! I will literally always drive the extra mile to come to Carson City for any needs I have for my Subie just to work with Scott. He's a treasure and I hope he is recognized beyond this message for all of his good work. Thanks Scott!
Desiree was very helpful and made sure that all my needs were met with my car and while I was waiting. Thank you to the team who worked on my car today. They had my car ready in less than an hour! I appreciate their hard work and professionalism.
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