Thanks!!! My oil change was super fast and I really appreciated it!!!
Erika did an outstanding job
Indeed, I am completely satisfied with the services of Chris Hawes and the service technician who worked on my crosstrek . With the service they provided, my car drives better than I can remember. And I’m so grateful for the loaner vehicle Chris allowed me to use while the repairs were being completed.
He was kind and welcoming, and explained the process when I was confused. I would come again
Celso it was very polite and personable. He answered my questions about service and upcoming services professionally. Very good service rep!
Service and staff were fine, however you left my multifunction display on top of the dashboard in a different format and it took me about 20 minutes with the manual to figure out how to change it back. Just a minor annoyance. Happy with everything else.
Felicia was extremely helpful and professional. She answered all my questions and went above and beyond in pointing me to a solution to a problem with road paint on my vehicle. Felicia is a gem and look forward to dealing with her and your service department in the future.
Team was great. Engine was dead and unfortunately I didn't want to do the engine swap but they were able to get me in with the sales team. With the sales team I got a steal of a deal on a new car. The whole team in Carson City is 100 times better then the team in Reno.
Celso was great! Thanks for arranging the loaner car and the service was great.
A person left food snack crumbs around
The drivers front floor. I know as I had
Just vacuumed the vehicle.
It's nice to visit such a clean and organized facility. Felicia is great to work with and the service is always great.
Great customer service and very professional. Everyone I dealt with have been extremely supportive and professional
Celso Marquez is a wonderful Service Advisor. Very pleasant, answered all questions, was on target with the $$ amount for service and handled everything in a timely manner. As I waited at the dealership for my vehicle service to be completed, he had estimated a one hour wait and that was spot on. Went over the check list of all that the technician/s had done. Very thorough in all aspects making this appointment very pleasant.
Desiree came out of her office to see if she could help me while the 3 advisers at their desks kept their heads down without acknowledging me. Desiree provided excellent customer service, keeping me informed. I will continue to have my vehicle serviced at Michael Hohl because she provides excellent service. Thank you for Desiree.
Felicia was great! Easy check in and quick service. Communicated throughout process.
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