Honestly I did not like the sales person who was In charge of signing me in and getting my oil change. I believe his name was RENE.
He tried to sell me multiple things and said that he would put in the system that I was rejecting service. Goes on to say that Hyundai isnt a good quality car it depends on the maintenance that is done to the car and that some people are unfortunate to have lemon cars. Honestly I would prefer not have him again.
My car when I delivered it in the internal part was not dirty since it is white and it looks like it has grease or I don't know what else if you can make me a detail I would appreciate it And out side is too dirty and the excuse because sunday rain
There is a lack of communication between your appointments setting system and the actual customer service.
There is also a problem with your ride schedule system.
There is a lack of information given to customers.
And Rene tried his best to keep patching up the problems surged by the lack of communication between management.
I appreciate his efforts, however I still needed more information in reference to the situation with my vehicle which wasn’t proportioned.
I know is a business and you need to collect $$ however I needed the checklist of things that were found on the multi inspection report, and I just got the invoice for a service he suggested, no specs no information.
She was great, very attentive, offered me all the options for my vehicle’s mileage. Great customer service!
The service team as well as sales team were excellent! I was most especially impressed with Renne in service. Renne went above and beyond and was very pleasant. The vibe was vibing and I received my vehicle in pristine condition and the drive was noticeably better.
Thank you
Hyundai Downey
She was very nice and professional
I took my vehicle in for service and it got taken care of, Monica did an excellent job and went above and beyond. Thank you.
Sorry too much to wite will try again next time again next time and see how it goes s little confusing but not just her fault I'm sure is she new ????
It took them 3 and a half hours and they didn't do anything to my car. Terrible service.
I’ve taken my car 3 times and issue isn’t resolved
No communication amongst their employees and I basically had to call a manager to check if my tire came in and when they found out it , they finally worked on the car. I don’t understand. Why wouldn’t the dealer have the tire in stock? I had to rent a car for three days.
Professional staff. Very helpful troubleshooting the AC issue the car is having.
Christine was great. i'm glad the tech Dishin saw the same thing.I did the dashboard just completely goes blank. somewhat disappointed in the amount of time it took to have my car returned to me
Very attentive and explain very well my next scheduled services that need to be done
I never got a respond back from the dealership about my problem
Great service, great team and staff
More service messages came up while driving
Very good feedback on my vehicle and also very specific to detail!
Thank you to be so patient with all customers.
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