You guys are awesome. Only change I’ve noticed is last two services car wasn’t washed. While it seems trivial, that service made spending all that $ worthwhile. It was the Midas touch, in my opinion.
No issues with Vrittney but the tech said I needed a wheel alignment but the video showed all 4 tires were fine with 15k on the care??
Service Department Incident Report – Christopher King
**** Smith Hyundai Service Department
Date of Incident: 5/19/2025
Summary: After initially being helped by a different team member who promptly issued a loaner vehicle and initiated intake, the situation was handed off to Christopher King. From that moment on, communication broke down, transparency disappeared, and the standard of service plummeted.
Issues Encountered:
-Intake portal was not updated at all throughout the day.
-No documented record of work performed or updates provided.
-A video was uploaded showing a superficial walkaround of the vehicle but with no explanation or actual inspection conducted.
-Despite having enough time to record and upload that video, Christopher King failed to complete the intake form properly or document any meaningful information.
-A previous detailed complaint was submitted in writing, which Christopher King had received—proving he was aware I was watching and expected transparency.
-Fuel level was never logged on the intake sheet (marked “empty”), showing clear neglect.
-My signature was forged or replicated without authorization.
Positive Experiences:
Antonio, the team member who helped with the loaner vehicle, was extremely helpful and professional. He listened carefully to the situation and assisted with care and clarity. Travaris also deserves recognition, as he was the one who took initiative and brought me to the sales department when no progress was being made, effectively getting the process moving again. Both individuals acted in stark contrast to the indifference and avoidance displayed by Christopher King.
Conclusion: Once the case was transferred to Christopher King, all progress halted. He ignored direct documentation, failed to perform basic intake steps, and offered no communication regarding my vehicle’s status. The portal remained empty, and I was told my vehicle was “ready” with zero transparency. His repeated pattern of neglect and disrespect reflects the consistent negative experiences seen in public reviews.
Requested Action: This report is submitted to the Hyundai Sales Department and Management Team with the request that the conduct and history of Christopher King be reviewed thoroughly. It is unacceptable for any customer to experience such disorganized, dismissive treatment—especially when clear instructions and expectations were provided in writing.
Nice service, nice guy! Everything went well! Thanks
I can always count on you guys to do a good job
Your service advisor(not the one we had but the older Caucasian) is quite short and rude!!!
I have had my car back for less than a week and my check engine light has came on twice. After spending $1400 w/ your facility.
Chris is always helpful and kind. I appreciate working with him each week visit.
We are planning to travel soon and wanted to get our car checked out. The multipoint inspection has given us the confidence to take our car on the road. And the best part, nothing was found that needed work! Brad Kohl was very nice, professional.
Brad was thorough with his information and honest with answers to my questions. One issue was in question as to whether or not it could be fixed, and Brad was straightforward regarding the possibility of a no-fix. As it turned out, the issue was not resolved, but Brad’s integrity was appreciated.
I took the car in for a recall, six or seven weeks before and ask them to do my free oil change at that time, just save me having to bring the car back, which is logistically challenging for me. Even though it was very close to when the appropriate time to do, the oil change was, They wouldn’t do it then and made me bring the car back. That’s just poor Customer Service.
Christopher has great customer service, he is pleasant & helpful.’
The update performed on car system updated the radio and phone system and disabled the map and nav systems. I called service to find an appointment for your team to fix the map and nav update after memorial day
Brittney was extremely helpful. Her knowledge in the service department is very valuable.
My horn hasn’t worked since I got it from there
Chris King was good after I “told him” to change his wording when telling others they may “attempt yo leave a messsge (knowing that his phone was not accepting messages. After that conversation we had no problems, he answered my concerns and was polite.
As for the service manager Aaron the service manager and whomever was sitting next to him, they were both arrogant and rude. I was expecting to pay only the $500 deductible and insurance said they would pay the balance. Allstate attempted to call the service dept on several occasions and could never get through. I was rudely told I my car could not be released until the $3865 was paid. I paid reluctantly with a credit card. I hsve bed. Reimbursed by insurance within 24 hours. But again the rudeness and arrogance was uncalled for. I am 75 years old. Take care of my own finances and business and feel the arrogance was aimed at my gender and age
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