Bad experience … it took 2.5 hours just to get oil change. I had an appointment @ 7:05am .. and I was the only one in the waiting room. The inside building was empty .. no body. And 2.5 hours later… my truck still not done yet. If I didn’t ask for the service advisor. I would have still sitting down and waiting. He didn’t even come to me to give the update or anything until I have to ask the cashier and she paged him twice then he showed up.
Greg has taken care of my RAV4 for six years and he’s wonderful and so understanding. He even helped me get a sales person to take care of me and I bought a new car. I’ll be picking it up tomorrow that man in sales that took care of me is TONY.
He delivered earlier than expected! ????????????????
I know everyone probably works on a commission or add on bonus but if I wasn’t alert there would have been too many add ons
Installer came in 30 min early so I could make Dr appointment afterwards. Thank you.
Greg is the absolute best. He is an amazing service advisor and his excellent customer service is the reason we keep coming back - even with a Honda!
I feel I was treated with honestly, courtesy, and consideration by everyone. Especially Ellenhaus. Stuben
I was satisfied with the service but waited for approximately 3 hours for an oil change, tire rotation and new key fob. Yes, I did have an appointment. There were other people in the lounge area that were also complaining about their wait. The wait time seems excessive.
Ryan was very professional and helpful in my service on my toyota truck.
I text I received did not work .
Staff was very friendly and Iwould recommend Bob Tylor to anyone. I will definitely come back.
Everyone I interacted with were very nice and respectful, I like that they send you video of the inspection of the vehicle and the wait wasn't too long. thank y'all for making the experience a pleasant one.
Chris and the staff went above and beyond to make sure the service is received was top notch. I'll continue to keep bringing my car for future services.
It seems that it should not have take two visits to find the problem. Checking the coil connected to the spark plugs would have been a good idea and I don’t know whose responsibility that was , the mechanic or Woody.
He is very jelpful and polite!
The service was exactly or even more than expected. RJ took good care of the vehicle and I was about 30 minutes early for my appointment and RJ got me back promptly. To be honest I think was was completed and leaving the dealership 15 minutes after my scheduled time. I liked the progress report you sent me. The dealership was clean and the employees were pleasant. I had the opportunity to speak with “Cowboy” in the parking lot and had a great conversation and he seemed to be honest and up front about the vehicles even though I wasn’t in yhe market to purchase. I have a maintenance plan purchased from another dealers and RJ was clear about the method in using it when needed in the future. Great Job. Based on my encounter I would definitely consider purchasing from Bob Tyler.
I went in on 5/11 @ 3:15pm to grab an oil change and get a missing screw replaced on my 2025 Camry. The technician was notified of the issue and said he put in a screw but never actually did it.
Vespoli pleased with service
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