I was very happy with the service appointment with Mr. Gallego. I felt his combination of expertise, attention to detail, and exemplary customer first attitude made me confident that my vehicle would be fixed and ready at the time promised.
I thought I purchased a total car from you…oncluding tires steering wheel seats, headlights brakes, but I guess I was mistaken. I was not able to to select what brand of tires to put on the car, you’re the brand of the batteries manufactured the steering wheel provider of the glass. I bought a total car from you and I feel that’s the way I should be treated. You selected the tires size the manufacturer I had nothing to do with that now all of a sudden you’re not responsible B.S..
Benny helped me navigate the insurance interactions with salvage retention, and helped make it go as smoothly as could be expected. Not to mention how much smoother the car drives now that the damaged rims are replaced :D
Daniel is always welcoming and helpful. We’re happy we brought our car in and pleased with the repairs.
The guy was nice but overall very unhappy with the lack of work and importance of my car. My car was at the shop for 2 weeks, the first week is understandable since i had no appointment but the following week was ridiculous since the problem i had with my car continued to happen even after the car was serviced. It sat in the same exact spot for a week and I know because every morning i have to pass by there to go to work. I was upset they didn’t clearly care for my car so I had to go in myself and just pick up my car since clearly it was just sitting there collecting dust in the front driveway center. At the end I FIXED THE CAR myself since the “best mechanic” at the shop had no idea of what was wrong with the car. If the best mechanic looked at the car and could not diagnose my issue even with video evidence of my issue is very concerning. Myself with no certification or years of experience was able to figure out it was a fuel and air ratio issue which if they actually looked at anything in the car would have told them this is the issue. Overall bad experience and sad I had to get my hands dirty and fix the car myself. I was recommended a new transmission which was ridiculous a simple $500 fix where they were recommended thousands. Definitely never coming back nor would I ever trust this dealership.
Great attention, Bennie Gomez was very kind, professional and anticipated all of our needs. The service is perfect. All request were completed in adequate time. We are grateful to have such wonderful care team in the service department. Simply exceptional transparent care and communication
Appreciated washed vehicle and Lyft ride home.
Daniel Gallego gave me detailed information about the process of the work that would be completed on my car. I appreciated his knowledge and kindness.
Daniel Gallego provided excellent customer service throughout my recent visit. He was professional, responsive, and genuinely kind, and I truly appreciate the way he handled my case. He deserves recognition for his outstanding support.
Unfortunately, my overall ownership experience with Hyundai has been extremely disappointing due to repeated vehicle defects and multiple service visits. I have spent an unacceptable amount of time without my vehicle, and the reliability issues have significantly impacted my confidence in the product.
My previous experience at Hyundai of Cupertino was particularly concerning. During one repair, the coolant valve was not properly secured before the vehicle was returned to me, causing the coolant to leak out after I left the dealership and creating a serious safety concern. Mistakes like this should never happen.
Daniel did everything he could to help, and my frustration is not with him. It is with Hyundai as a manufacturer for the repeated vehicle defects and the inconsistent quality of service across dealerships.
I was very impressed with the service desk person who helped me. He waa pleasant and knowledgeable and kept me updated on the status of my car. I was however frustrated with the Hyundai’s final derision desk. I followed the rules. I kept my car maintenance. I got my oil changed and then I had to wait for two weeks to get approval a car that I have a warranty plan. Once again, this has nothing to do with your staff there at Mountain View Hyundai. They are excellent especially Benny Gomez and Daniel I don’t remember his last name . You have great employees there.
I sent my car in for the Campaign 9C2. After the free service, Benny tried to pressure me into other unnecessary and over priced services by shaming me for not following the scheduled services of my car. In fact, my car has less than 50,000 miles so far. All those services he tried to push for are way from being due according to the user manual. For the 3 services he chose to quote without my request, they are insanely over priced: $366.51 to replace cabin air filter, $330.55 to replace engine air filter, and $939.20 to replace both hood struts. I'm very dissatisfied by his attitude and the estimations from Hyundai of Mountain View. I will not visit that place even for the "free" recall service in the future.
First, it seems every other question is followed by, "well, I'm doing my job...." ( really unnecessary and annoying)
I came in for seat belt recall and a routine maintenance. I noticed mileage was recorded wrong on the work order. After work was done, he handed me receipt/work order and said blue light and maintenance light have been reset. No, they weren't. I just did it myself. Think I'm going back to capital.
The car feels very wobbly when going over a speed breaker. It feels like the engine will fall off on the drivers side of the car. The shift in gears also at lower speeds also feels a bit glitchy.
I had a great experience working with Benny Gomez at Hyundai of Mountain View. From start to finish, he was extremely helpful, professional, and efficient.
Benny was proactive in keeping me updated, made sure all the necessary information was handled on time, and consistently followed up to ensure everything moved smoothly. He communicated clearly, responded quickly to calls and questions, and made the entire process easy and well-managed.
What stood out most was his dedication to making sure everything was taken care of properly and without unnecessary fees and delays.
You can tell he genuinely looks out for his customers and takes pride in his work.
I really appreciate his help definitely recommend working with them.
Thanks to Benny for excellent service!
Daniel and the team were very professional. I’ve had nothing but great experiences with Hyundai of Mountain View. I was having trouble at another dealer closer to my house to get a courtesy vehicle or rental while my car was being serviced and Daniel didn’t even hesitate. I didn’t even have to ask when I called him if I could bring my car over to Mountain View FiveStars, best dealer interaction of my life thus far!!
Daniel Gallego,was excellent and took the time to explain the service my san cruz, received and the recall that I was not aware of very professional and knowledgeable again
Gracias Daniel.
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