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Real Reviews From Verified Customers

Service Center Review Summary

5 star 97 reviews 57%
4 star 49 reviews 29%
3 star 2 reviews 1%
2 star 12 reviews 7%
1 star 11 reviews 6%
Review Us
Tim C.
2 out of 5
6/24/2026
2 hours, with an appointment, seems like an unacceptably long time just to get my tires rotated. Hyundai of MV is very convenient to my home, but I think that I'll be going back to Capitol Hyundai for service going forward.
Jon Z.
5 out of 5
6/24/2026
I enjoyed Benny’s customer service. His manner was professional but also fun.
Evelyn F.
5 out of 5
6/24/2026
Appreciate the quick service and prioritising my straightforward recall issue.
Kvetta Q.
5 out of 5
6/23/2026
Wonderfully friendly. Willing to work with you and explain.
Anca D.
4 out of 5
6/20/2026
Very easy first service experience with Daniel. Was able to drop my car off early with no issues. Daniel helped to look up how many complimentary service appts I have left, and was very flexible using my wife's name rather than mine. Left a message with me with the maintenance outcome and reviewed it with me in person. Pick up was very smooth. Car was in good shape at pick-up. Overall 10/10 and will use your location for maintenance in the future.
Leslie W.
5 out of 5
6/20/2026
Daniel was very courteous, professional and honest.
Donald A.
5 out of 5
6/20/2026
Benny was great and friendly. He made this experience pleasant
Adeeb Yousef.
5 out of 5
6/19/2026
He was very knowledgeable and welcoming. Answered all my questions in warm professional way that made me feel that he was truly interested in my satisfaction.
Rachel G.
4 out of 5
6/18/2026
Regarding the AI customer service representative: please have it identify itself as an AI assistant. It says its name is Amanda and I thought I was talking with a human. I am okay with a computer answering the phone but not with one pretending to be a person. Thanks!
Christopher H.
5 out of 5
6/16/2026
Daniel was great. Professional, quick and gives great customer service. I will always bring my car here.
Ruveyda U.
2 out of 5
6/16/2026
Very disappointing service experience. We had a 1:45 PM appointment for our 3rd complimentary service (oil change and tire rotation) and arrived on time. Our vehicle was not ready until 4:30 PM. We have never experienced such a long wait at the Fremont service center.
Deanna W.
5 out of 5
6/15/2026
Great customer service and so honest. I am so happy with Daniel’s help. He answered all my questions and was very helpful.
Juan R.
3 out of 5
6/13/2026
One piece of feedback is that the service report states "Provide courtesy hand wash completed" but the car was not washed.
Jeff M.
5 out of 5
6/12/2026
Great!
Sayan P.
1 out of 5
6/12/2026
I got severely overcharged at 200 dollars for a simple change of 12v battery. Other Hyundai dealers charge only 50 dollars for the same service. I will not return to this service station.
Sourav D.
1 out of 5
6/11/2026
Extremely rude and unhelpful staff. Made me wait 35 mins just for picking up my vehicle even though there was absolutely zero rush during that time (evening 5:00 pm). Daniel was nowhere to be seen most of the time. Apparently he was having "lunch" at 5:30 pm. Only one other guy was available. When i asked a couple of times where was my car his response once "I don't know I am not handling your case". Didn't even make an attempt to figure out where the car was despite knowing full well that I am waiting for quite some time.
Mariela G.
4 out of 5
6/11/2026
Benny was very helpful and explained everything that needed to be done. He made sure I had the necessary paperwork and would notify me when parts are available.
Sophia T.
1 out of 5
6/11/2026
The car was there 4 days and 3 service days and never got diagnosed properly. The car needed new rotors because they were warped and you guys never figured that out. My wife and daughter had to come twice to have the car misdiagnosed. The experience was poor honestly
Anuj K.
5 out of 5
6/10/2026
Loved the service, the team and benny in particular went above and beyond!
Allison W.
4 out of 5
6/9/2026
As a San Francisco customer, I traveled to Hyundai Mountain View for a second opinion regarding a seatbelt concern. Daniel Gallego was professional, thorough, and took the time to properly inspect and resolve an issue that had previously gone unresolved. He communicated clearly throughout the process and restored my confidence in Hyundai’s service network. Thank you, Daniel, for providing an outstanding customer experience. Regards, Allison W

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