About Blog
Login
Service Center

Real Reviews From Verified Customers

Service Center Review Summary

5 star 476 reviews 62%
4 star 196 reviews 25%
3 star 17 reviews 2%
2 star 47 reviews 6%
1 star 35 reviews 5%
Review Us
Ann C.
5 out of 5
12/18/2025
Quick and easy!!!
George B.
5 out of 5
12/18/2025
Great
Justin M.
2 out of 5
12/18/2025
My service advisor was very slow and rude
Anita G.
5 out of 5
12/17/2025
Andrea was very professional and informative. Projected that he really cared about the service of my car and his job. Nice to see/
David L.
4 out of 5
12/17/2025
Ignacio has been a great help!
Kathleen T.
1 out of 5
12/17/2025
I tried to write the events of the day on both of my visits, but the space would not allow me to submit my response. I explained what was going on with the car. They tried to find something wrong and said they couldn’t. They also told me I needed new tires and discount tire says I don’t need a new tires. When I came back, I had recorded the noise on my phone, but they wouldn’t look at the car again because we couldn’t duplicate it out on the road. Not pleased with the visit.
Andrea K.
5 out of 5
12/16/2025
Great customer service always
Lisa G.
5 out of 5
12/16/2025
Great job communicating the progress of work
Jessica J.
4 out of 5
12/16/2025
Colby is a great communicator
Scott B.
5 out of 5
12/16/2025
Great friendly service!
Joshua V.
2 out of 5
12/16/2025
I brought this car in multiple times for the same issue. While it was under warranty I was always told, " We don't know what is causing this issue." I bring it again after it's outside the warranty and all of the sudden they know the issue. It's the wiring harness $3,200. Seems awfully convenient that no one considered that while it was under warranty. I have been wanting to get a new vehicle for over a year now weighing out my options I was going to get a Hyundai, not now I will never buy a Hyundai and I will never purchase a vehicle from ANY Horne dealership and I have will continue to tell everyone I know looking for a vehicle what not to get and where not to purchase. I will also be making formal complaints about the service or lack thereof I have received. The last "service provider" and I believe the one before that that I worked with was Michael Seanz.
Peter A.
4 out of 5
12/15/2025
First class
Raymund M.
5 out of 5
12/15/2025
Andrea did a very good job despite very busy day.
Cheri S.
4 out of 5
12/14/2025
Andrae Hickmon has been my service advisor for about five years. He was at another Kia dealership so when he moved to Horne Hyundai, I was devastated! I live in Maricopa but I drove all the way to Apache Junction just so Andrae could be my service advisor!! The level of service that Andrae gives is exceptional- always above and beyond! Every time I come, I know I will receive exceptional service. Needless to say Horne Hyundai has gained a valued customer!
Louis D.
2 out of 5
12/14/2025
I sat at the dealership for 4 1/2 hours with minimal updates on my repairs. Every time he mentioned he would give me an update he never returned. I finally had to track him down. Also during the multipoint inspection a recommendation was made to have the rear shocks replaced as they were leaking. I found this interesting because I just had that work completed by your dealership on March 29, 2025. I believe this should have been caught during my repair history review. That showed poor customer service. I have been doing busines at this location for almost 8 years and have never felt so under valued. Louis D
Richard H.
5 out of 5
12/14/2025
Andre and the team did an excellent job.
Jennifer G.
5 out of 5
12/13/2025
Colby did a great job in helping me get what I need taken taken care of and also all of the employees are always nice. Thank you.
Tim S.
5 out of 5
12/13/2025
Andrae does a great job communicating the work that needs to be done,
Dominea L.
5 out of 5
12/13/2025
Terrence was wonderful. I love Andre he always takes excellent care of my car and me.
Margaret C.
5 out of 5
12/12/2025
Andre was pleasant and very informative. I was very appreciative on the attentiveness of every person involved. I look forward to having all my Tucson setvice needs taken care of at your facolity.

Loading...

Service Center Address
Service Center Hours
Service Center Directions
Service Center Review
Service Center Appointment
Service Center Recommended Dealers
Service Center Article
Service Center Specials
Service Center Photos
Service Center Videos
Service Center About
Service Center Contact
Service Center Cs Thanks
Service Center Apt Thanks
Service Center How It Works
Service Center Listen
Service Center Review Sort

We use cookies to personalise content and ads and to analyze our traffic. We also share information about your use of our site with our advertising and analytics partners who may combine it with other information that you've provided to them or that they've collected from your use of other services.