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Real Reviews From Verified Customers

Service Center Review Summary

5 star 455 reviews 62%
4 star 186 reviews 25%
3 star 14 reviews 2%
2 star 46 reviews 6%
1 star 35 reviews 5%
Review Us
Paul P.
5 out of 5
2/18/2026
Mike did a great job as usual
Eric S.
5 out of 5
2/18/2026
Andra is the man! He helps me with every service, I will only schedule with him! He has excellent customer service, isn’t pushy , and always goes above and beyond!
Mark B.
2 out of 5
2/18/2026
Requested a car wash never got it.
David M.
4 out of 5
2/18/2026
I was told the appointment was going to take 1.5 hours. I was very pleased when the car was ready in less than 45 minutes. If the car wash had been working that would have made the experience a 10/10. So I give it 9/10
Jo R.
5 out of 5
2/18/2026
Thanks for helping me! Colby was a pleasure to work with
Julie F.
5 out of 5
2/17/2026
Colby kept me up to date on everything and was very knowledgeable. The whole service department did a wonderful job.
George T.
5 out of 5
2/17/2026
Colby was friendly and professional!
Michelle J.
5 out of 5
2/17/2026
Michael is always great to work with!
Kimberly G.
5 out of 5
2/17/2026
Thank you ☺️
Steven C.
5 out of 5
2/15/2026
Fantastic job as always. Service done in less than an hour!
Loretta K.
2 out of 5
2/15/2026
My service adviser was very nice. Ingnacio lopez. When I dealt with him, he was very informative. I had a very very bad experience with an other service advisor, he had me in tears!: He treated with disrespect and s if I was dumb!!! I had my car in shop for days. My engine light and triangle light were on when I brought the car in. I would have thought they would have been addressed. When I got my car back the engine light was off, but the triangle light was still on. I was advised I should have told them that. I did ! He advised that I could leave it again, would cost me $100.00 and they would do à diagnost test? Shouldn't that have been done? He then told me I was out of windshield fluid and that was what was causing the light to stay on. I should have keep fluid in it??? I asked did they see that or check it? He advised that again it would cost me $100.00 for another diagnostic test! I will never ever ever come back again. I I left in tears. It was only that man, was a complete **** (sorry)! My name is Loretta K
Harrison P.
4 out of 5
2/15/2026
Michael Saenz has always provided a level of service and honesty that I believe exceeds this industry’s benchmark. The Earnhardt Hyundai Dealership is less than 2 miles from my home. I choose to bring my vehicles for service to Horne Hyundai, some 40 miles round trip from my home, as a result of level of service I have received. Sincerely, Harrison P
Bill H.
5 out of 5
2/15/2026
Great service from Michael. Very thorough always a great experience. Thank you Michael. Cheers Bill H
Tricia N.
5 out of 5
2/15/2026
Ignacio was great, he was friendly, courteous, and very helpful. He made sure my truck mechanically sound and looking good!
Douglas P.
5 out of 5
2/15/2026
Andre was very professional. Very pleased with our service.
Roseabel D.
4 out of 5
2/15/2026
Michael was so pleasant and professional. He kindly greeted me right away, and got me checked in. He continued to keep me updated on the progress of my vehicle. Reece D. the technician, also checked in to advise me and explain the services my vehicle needed. He was polite and thorough. At checkout he explained what was done and asked if I had any questions. I was very impressed with the customer service provided by Michael and Reece. I left feeling satisfied and secure with my car service experience!
Sheldon Schweidt.
5 out of 5
2/14/2026
Great service
Ricardo C.
5 out of 5
2/14/2026
Michael Saenz excellent customer service
Steve C.
5 out of 5
2/14/2026
10 out of 10 experience
Lynn G.
5 out of 5
2/14/2026
Great service, attention to detail and always a smile from Michael.

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