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Real Reviews From Verified Customers

Service Center Review Summary

5 star 455 reviews 62%
4 star 186 reviews 25%
3 star 14 reviews 2%
2 star 46 reviews 6%
1 star 35 reviews 5%
Review Us
Dean T.
5 out of 5
3/27/2026
Colby is a valued employee of Horne. I trust his opinion and advice.
Christian L.
2 out of 5
3/27/2026
I approved an online quote for $880. When I came to pick up my car the total was around $1100. The extra charges were: $100 diagnostic charge (I was told when I dropped my car off if I proceeded with repair I would not be charged this $100. 2-$50 service shop fee (dishonest mark up). 3- tax (nothing in your online quote says it is before tax. In fact it says “total authorized amount”, which implies after tax). Completely misleading. Will never be back for service again.
Ronald B.
4 out of 5
3/26/2026
Mike is so easy to talk to.
William D.
4 out of 5
3/26/2026
Always can rely on Horne snd Colby to give me a believable time frame, and it's always real close
Cynthia M.
5 out of 5
3/26/2026
Colby is very helpful and friendly.
John M.
5 out of 5
3/26/2026
Colby did an outstanding job and was a pleasure to work with,
Ramon A.
5 out of 5
3/26/2026
Thank you Andrea from service department . For taken cares of us. You have great customer service ???? ????
William M.
5 out of 5
3/26/2026
Excellent experience! Great customer service! First time there and will be back!
Sandi W.
5 out of 5
3/26/2026
Andre was professional and very helpful to me. He is a friendly person and a good representative of your company.
Melvena L.
5 out of 5
3/26/2026
He was gracious and not pushy for addt services.
Scott P.
4 out of 5
3/25/2026
I appreciate Ignacio looking into the anomaly that occurred on my 2026 Hyundai ionic nine. Unfortunately, nothing was found, but I am relieved there are no issues.
Delilah S.
2 out of 5
3/25/2026
We brought the car in for a recall. We were told Parts were on hand before scheduling the appointment only to find out that parts were not on and after the appointment. We have to reschedule the appointment for when the parts arrive. Also, the technician did an inspection and recommended $1900 worth of repairs for items that are inspections in the owners manual. The technician pulled out the cabin and engine air filter to show how dirty they were and place them on top of the plastics in the engine bay and didn’t clean up the dirt and debris that fell onto the engine bay plastics. Also was told the car would be washed, and the car was not washed. The horn dealerships are failing one by one by not having mechanics, clean up after themselves and explaining the warranty process before the appointment.
Dave B.
5 out of 5
3/25/2026
Ignacio did a great job keeping me informed on the progress of my vehicle maintenance work. His estimated time to complete the work was very accurate.
Frank S.
5 out of 5
3/25/2026
Ignacio is a very helpful service advisor. Thank you!.....
Jonathan D.
5 out of 5
3/25/2026
Colby was great! I appreciated working with him and he made the experience the best given my circumstances.
Norman V.
4 out of 5
3/25/2026
Your service dept tried their best and treated me well.
David B.
5 out of 5
3/25/2026
All went well and very satisfied.
Sharon S.
5 out of 5
3/25/2026
Michael is the BEST! Always thoroughly, explains everything, and keeps our best interest as paramount.
Frank K.
1 out of 5
3/25/2026
I’m glad that they found the issue, I’m NOT happy that I have to foot the bill. This isn’t the bumper to bumper that I thought I had
Cindy O.
2 out of 5
3/25/2026
Very disappointed with Hyundai overall. Refusing to honor their powertrain warranty and leaving me with an extremely high expense of having to replace the engine on my own. No assistance whatsoever. Will never purchase another Hyundai and will definitely tell everyone I know not to either.

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