Thank you very much! Wonderful service from start to finish. Absolutely top notch customer service!!!
Kudos to Murfreesboro Toyota and specifically Matthew Alexander. A mistake was made during the servicing of our vehicle. Matthew Alexander looked into the matter, and then went above and beyond to correct the situation. Thank you for taking the time to investigate the issue, followed by a quick resolution - very much appreciated!
Samantha is great, very efficient and takes care of the customer. Keeps you informed and extremely friendly. Cares about her customers and the service they receive. Don’t find many like her these days.
Good quality service delivery
Andrew was awesome!!! He is an assert to your dealership!
Chris did a great job, kept me up to date on my vehicle.
Very friendly, the service was quick and easy.
Chris was very good about checking me in and explaining what was found upon inspection and what was recommended. He was very responsive to my questions.He also did not pressure me in making decisions about certain repairs.He kept me informed/updated on what was being done and the timing. He was pleasant and he made the whole experience worth my wait. I hope he is the one who helps me with my next service.
Paul was very welcoming and explained everything to my satisfaction.
Thank you Paul.
Brittney has been taking care of me for years. You all washed my car not knowing I had just washed it before I brought it in so she actually helped me wipe it down and dry it today before I left!! She’s the BEST!!! ????????
Marie was great! Very happy with the service today
A newer Rav4 and my second service appointment. Two poor experiences.
Service Rep advised that I needed a new battery, however they could not pro-rate the price of the new battery, due to the fact that the battery installed by Toyota of Newnan was the incorrect battery for my vehicle (2019 Toyota Highlander). As a result, a new battery was installed by Murfreesboro Toyota and I paid full price for the battery, plus a diagnostic charge totaling $556.43. The Service Rep advised that I should contact Newnan Toyota to see if they would honor their mistake and reimburse me for installing the incorrect battery. So I visited Toyota of Newnan the next day (4/8/26) and met with the Service Manager (Emma). I explained what had happened and Emma contacted the Murfreesboro Toyota Service Manager and they both investigated the matter. After comparing a photo of the battery that was taken out of my vehicle with the newly installed battery - Murfreesboro Toyota agreed that both batteries were the exact same and they had made a mistake. Toyota of Newnan had installed the correct battery, and somehow Murfreesboro Toyota thought it was the wrong battery. The Murfreesboro Service Manager advised Emma that they would reimburse me all the expenses, to include the diagnostic charge, less the pro-rated amount for the replacement battery. As of 4/8/26, I have not seen a pending reimbursement on my credit card.
Andrew and the team at Murfreesboro Toyota are fantastic. They do what they say they are going to do. I’ve been completely satisfied with the service provided! 5 ⭐️
Everything was great from start to finish.
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