Had an appt @11am & they finally finished. I arrived back to dealership @1pm & vehicle was not in shop yet. Wesley was at lunch & advisor told me they thought had all afternoon since I didn’t wait in dealership. I am not happy took 3 hours for a simple oil change
The job has not been completed. But she is trying to get the job done right
Way to long of a wait. Took 10 to 15 min for someone to speak to me. Then told it would be a min 2 hr wait to get ac freon. check. So I said no to that. Then it still took 1hr 50 minutes just to rotate tires and do a visual inspection! I asked for a service
A service to me means oll change what a total waste of time and vacation hrs. I really think
This experience has convinced me not to purchase my wife's vehicle from this location. And i was looking. I know that probably doesn't matter to y'all, but if enough people feel the way I did today, it will start to affect you. Then, the service manager seemed like he really didn't give a damn. That was the icing on the cake.
Nawaz was very friendly and attentive to my needs and keeping me informed
Chris was great. My only issue was Ive never been to have service where soft drinks and snacks were not offered free. that caught me off , but easy fix I will bring my own next time.
Chris was compassionate and kind. He kept us informed during the repair of our vehicle. Chris is knowledgeable and advocated for the customer. I will always ask for him!
No!!! Marie did her job but the service department scratched my door in three places!! Now I’m going to have to see what they are willing to do to fix the problem! I want to speak to the OWNER of the Murfreesboro Toyota!, not the manager. This is the second time they have screwed up my truck!
So we will see what they do to fix the problem!
Thx for easy and fast service
Chris was very professional and as a new advisor is is a great addition to your team.
Service agent was helpful and kept me informed about progress of car maintenance services.
Andrew was very thorough with the information he provided.
I had a much better understanding of the service provided because of his thoroughness.
I had a fantastic service experience with Andrew. Andrew was a total professional: he provided quality and speedy service and explained everything clearly. He is a true asset to Toyota and it’s customers.
The entire experience at Toyota of Murfreesboro exceeded expectations… thank you.
Ken was fantastic at helping me. However when I went to leave and started my car, my oil maintenance required light was still on. I went back to ask Ken for help and he was not in his office. I asked the closest employee for help and he attempted to help and it seemed to work at the time however later the light remained on. I looked on YouTube and turned it off myself.
Fawaz Anbar was excellent. He made sure I understood everything that was going on and walked me through what would happen next time I brought my car in. Great customer service. Very kind.
Marie is always so kind and helpful!
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