I hear alot of grinding like something was not put back together correctly. I need someone to call me so they can check the brakes again. The rear brakes were changed out but something doesn't sound right.
I can not paste a picture of what he text me. It would be self explanatory why I was upset with this transaction. He texted me that my car needed an alignment and that plus an oil change would be $166.
Longest wait ever. Then my rav was pulled into the bay, washed and waiting for me. In the big bay where we pull in to turn over my rav. It was there about ten minutes then pulled out turned right out of the parking lot. A few minutes later I asked my advisor and he said he had 2 before me he had to do paperwork on bc they were done. Now I ask, if my car wash done, shouldn’t it have been processed so I could leave? That instead of releasing cars in the order they came in? Then about 5 minutes after we talked he calls my name…… it’s done but they cant find it!!!! I had to tell them it was ready and waiting then taken away. At least the snack lady seemed a bit friendlier today. Needless to say, I miss Nike Byrd!!!!!!!! I am seriously thinking of taking my business to Toyota dealership in Manchester.
I love Andrew! He explains everything so I can understand it.
The service was good the person I deal with was very good at his job
The people were very nice however the original issue of water being inside the driver side rear door is no different than before I brought my vehicle in. Driving to work this morning I can hear the water sloshing inside the door. Im not mad just disappointed.
Ken Borden was excellent. He explained my service very well and kept me updated. I will ask for him when I come again and highly recommend Mr. Borden. He is a true asset to your dealership. Thank you.
Deandre’s was great, took care of a past issue, very satisfied!
Fast and courteous service
Chris was professional, kind, and knowledgeable about my car’s needs. He’s an asset to your company. Excellent customer service keeps me coming to this dealership. So far, I have only positive things to say and that’s a good thing!! My only complaint is that I got lost on the way home! ????
He was professional and informative. Couldn't as for anything more.
You guys are amazing. I will always bring my vehicle to yall. Marie was very helpful with my service.
Incredible customer service thank you Fez Zeca????
Loved working with Kandyse. No pressure, everything was quick and easy!
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