Had a little problem but was took care of by advisor
Service writer(s) were very unprofessional and tried to upsell unnecessary Services by deploying manipulating sales tactics. Upon arrival to pick up my vehicle after a scheduled oil change and tire rotation I was offered "20% off for an air filter change". I declined because I already bought the part last time they recommended it and replaced it myself. I was then told I had to have that maintenance performed by them specifically so it was on "record" or it would void my warranty. Even though I had record and receipt of buying the part from the same parts department. I left and wont come back.
Great service and communication.
Andrew was phenomenal right from the beginning, updated me throughout the service and did not push anything on me but made known to me what recommendations they have for me. Overall, great customer experience. Thanks Andrew!
Fez was knowledgeable and professional.
Andrew was awesome and so helpful.
Always grateful to Fez, very attentive, always helps me when I need it!
Few was great and service was fine
Thanks to Andrew for his work to help get our truck fixed. And once dealership for doing the right thing even though it came with a cost. Few costs are as expensive as when one loses their integrity and credibility however. So, thank you Andrew and team for taking care of us!
My advisor seemed to be annoyed with me and made me wait an extra 1/2 hour after my car was ready and I had already paid for the service. He took his time and moved my car to the parking lot, even though he had seen me waiting for some time.
Kandyse is always a sweetheart. She knows exactly how I want my vehicle cared for and I never have any concerns when I drop off my precious “black Betty” .
Excellent, professional service as always.
The only issue was. I was there for three and a half hours for a small issue. My dash lights are on due to a battery change they just had to reset it. It was a long time.
I saw my car sitting for over 45 minutes and the advisory came to me and said they were still turning my rotors and it would be a while longer. I asked why my car was sitting outside if they were turning my rotors and he did not realize it had been sitting outside the business and was done. Communication seems to be an issue.
My windshield issue existed when I bought the vehicle and split when I was going through a car wash. The service dept made the assumption it was cracked related to a rock? I had a glass company look at it when repairing a true chip from a rock and they told me there was nothing to repair. Truly a factory defect that I paid for on top of the purchase price of a 2026 Tundra. No way to prove it so I accepted paying for it, but am I satisfied. No.
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